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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I need a refund. Worst hotel I’ve been to. First room they gave us had a huge black mold spot on the bathroom ceiling. They tried to give us another room but my girlfriend was having issues because of the mold. We asked for a refund and left with in an hour of being there. The guy at the front desk said I’ll get a refund but the systems were down and to call back in the morning. I did so and was told to contact hotels.com. Once I did the representative contacted the hotel and they denied my refund, saying they did not know I... read more
Business response:
Dear Nick, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further assistan... read more
Room was dirty and smelled musty, water stains all over the ceiling, carpet was stained, appliances rusty, no silverware or cookware, laundry facilities broken. Drug dealers in the parking lot day and night, front desk clerk rude and not helpful.... told me when I asked if I could switch rooms "if you want a different room you should go stay at another hotel". Stay far away from this place!!
Business response:
Dear Monica, We're truly sorry to hear about the issues you encountered during your stay. Your comfort and safety are of utmost importance to us, and we regret that we fell short of your expectations. We appreciate your feedback and will consider it as we continually work to improve our services. Please know that this does not reflect the experience we strive to provide, and we will address these concerns internally. We hope you'll consider giving us another chance to provide you a much more pleasant stay.SincerelyHotel Mana... read more
Rip off The room was not clean. Tge refrigerator was old and ruted on the inside. The cabinets were dirty and dusty. Floor was dirty, curtains had stains. The rooms next door and across the hall were loud. The police had been called on someone staying there.
Business response:
Dear Candice, Thank you for your feedback. We are sorry for the inconvenience caused in your room. We have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Manag... read more
Management cycled the room key before the check-out time, did not replace the keys without complaining, and then knocked repeatedly on the door and insisted on coming in the room to “inspect fixtures,” although we had not reported any problems.
Business response:
Dear David, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance and cleanliness issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will share these notes appropriately. We would love another opportunity to s... read more
Broken door. No TV remote. No toilet paper in the bathroom.
Business response:
Dear Walt, Thank you for being our guest. It is glad you had a pleasant stay. However, we are sorry for the issues you encountered in your room. Our team works hard to keep the area clean and up-to-date. We regret if they overlooked some spots in your room preparations. We will address them adequately. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. Than... read more
I agree with many of the other comments of the hotel being run down, dark hallways, dirty carpet. Rosalyn, a team member, was very nice and helpful.
Business response:
Dear Erica, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the property upkeep and cleanliness issues you encountered. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure proper measures are taken. Thank you for appreciating Rosalyn; we will share your feedback with her. We hope you will give us another chance the next time... read more
Filthy, disgusting, didn’t want to sit or touch anything in the room. Left after 1 minute.
Business response:
Dear Devin, Please accept our apologies for the cleanliness concerns you mentioned. Your valuable comments are shared with the concerned team so that we can improve and ensure they are addressed adequately. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.