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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Business response:
Dear Chinna,Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. Your comment, though brief, is important to us, and we would greatly appreciate any additional details you can provide to help us address the specific concerns you encountered. We are committed to improving and hope for the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Carpet on 3rd floor needs vacuuming asap! The cabinet in my room are in need of repair and put the toilet paper on a wall dispenser asap
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you bringing these matters to our attention. Please know that we strive to maintain a clean and well-maintained environment for all guests. Your comments about the carpet, cabinet, and toilet paper dispenser will be forwarded to the appropriate team for review and improvement. We hope to welcome you back soon for a more seamless experience.Sincerely,Hotel Management
Had people blowing smoke in my ten year olds face and blocking entrance into hotel lobby while we carried in bags by ourselves. Had a dog barking at us all night. Bathroom smelled of urine and sheets were stained and smoke smell all through hotel. Garbage everywhere . Impossible to find staff
Business response:
Dear Diana, Thank you for sharing your experience with us. We sincerely apologize for the discomfort you encountered during your stay. It is unacceptable for anyone to smoke near your child, and we appreciate you bringing this to our attention, as smoking is prohibited in designated areas. We also regret the noise disturbances from barking dogs and the cleanliness issues you mentioned. Your feedback regarding the garbage and the difficulty in locating staff is important to us, and we will work with our team to ensure a more ... read more
Took like 45 minutes to check in to my room. And my room was dirty. Sheets had stains and kitchen area had been used
Business response:
Dear Tykeya, We appreciate you taking the time to share your experience with us. We sincerely apologize for the lengthy check-in process and the cleanliness issues you encountered in your room. It is disappointing to hear that the sheets were not up to standard and that the kitchen area had not been properly prepared for your arrival. Please know that this is not the level of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother experience for all our guests. We hope you’ll giv... read more
My room was run down. Window didn't lock (first floor room) which is not safe. There were cigarette burns on the vanity top in the bathroom and it's a non-smoking room. The hallway smelled like marijuana the whole day I checked in. Staff were very nice. The maids do the best job they can with the condition of the room.
Business response:
Dear Andrew, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered with the condition of your room and the safety concerns related to the window. Your comments about the cigarette burns and the atmosphere in the hallway are concerning, and we understand how these factors impacted your overall experience. We appreciate your recognition of our staff’s efforts, and we will ensure your feedback is shared with our team to make the necessary improvements. We are commi... read more
Just cheap.
Business response:
Dear Takeshi, Thank you for choosing our hotel during your recent visit to the area. We are disappointed to learn that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We appreciate your feedback and hope you will consider giving us another chance to demonstrate our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Was nasty
Business response:
Dear Abigail, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience th... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.