Extended Stay America Select Suites - Chicago - Naperville - West

Gaarett 

on Expedia

a year ago

Nasty 

Tobias 

on Expedia

a year ago

Sheet 

Angie 

on Expedia

a year ago

Our room had cobwebs in the corner visible over the chair. Also the smell of weed in the hallways was pretty constant. Don’t ask for a new towel or it will cost you $1.75. Staff was friendly and nice though during our stay. 

Anonymous 

on Expedia

a year ago

Worst hotel experience This is my very worst experience ever. We booked weeks ahead and paid in full. However when we arrived we were told that they do not have the room we reserved and sent us away. The manager did not try to help us at all. We did try to reach extended stay america help line. I talked to 3 reps including the supervisor and we were told that they will help us file a complaint which takes 48 hrs. For thw night they told us to reach out to hotels.com as hotels.com took our money. 

Kerri 

on Expedia

a year ago

Booked a room online, after arriving and waiting over 45 minutes for a team member to arrive to check in guest ahead of me. It was my turn to check in, I was unappologetically told "you need to ask Expedia for a refund, we have no rooms clean for you." Unacceptable after driving to hotel which was paid for ahead of time and confirmed. Then we have to call for a staff member to arrive at lobby. Terrible customer service for anyone to experience with no professionalism. 

Carmen 

on Expedia

a year ago

Never Again Staff was nice. The room on the other hand was horrible. Carpet was nasty, dressers and counter tops were peeling. The entrance door to room and bathroom were hard to open and close. The AC rattled and didn’t cool the room. Even after a disinfecting the room I still laid on a blanket from my trunk. Truly in need of an upgrade. I would have left if I could have gotten a refund.