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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom floor sticky spots filled with dirt and debris, couldn't walk around barefoot without our feet getting filthy, the room had an extremely musty odor. But the fridge was clean and worked properly and there were no bed bugs
Business response:
Dear Joe, Thank you for sharing your review. We sincerely apologize for the cleanliness and odor issues you encountered during your stay. This does not meet the standards we strive to uphold. We will share your feedback with our housekeeping team to ensure thorough cleaning and maintenance. We are glad the fridge was satisfactory, but we understand it does not excuse the overall experience. Your comfort and satisfaction are important to us, and we appreciate your valuable feedback as it helps us improve. We hope you might co... read more
Scary Run down. Smelled of urine in the lobby and throughout hallways. The elevator was rickety. As I found my way through the long scary hallway , I noticed several doors on rooms were cracked, a couple people were walking the halls going in and out of other rooms. When I entered the room I found unbelievably run down bed and furniture. There was black electrical tape used to hold a drawer shut. I inspected the bathroom which along with the rest of the room, looked to be last updated from the late 70’s. It appeared as if so... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry about the issues and discomfort you encountered during your stay. Your detailed feedback about the smell and condition of the hallways and room is deeply concerning and will be addressed immediately with the relevant teams. Please know that we continually strive to improve our service and accommodation to ensure a satisfactory stay for all guests. Your safety and comfort are our top priorities, and we fell short. We appreciate you bringing these matters to our a... read more
They didn’t have a room for me
Business response:
Dear Heather, We sincerely apologize for the inconvenience you experienced due to the unavailability of a room upon arrival. Your comfort and satisfaction are paramount to us, and we deeply regret falling short of your expectations. We understand the frustration this situation caused and assure you that we would love an opportunity to host you in the future.Sincerely,Hotel Management
Arrived on Friday. Out side my door there was a sparkplug on the floor. Left on Tuesday, it was still there. There was food in the fridge from the previous resident. The carpet was not vacuumed, nor the floors swept. Windows had no screens. I could continue, but i see no point. If that isnt enough to explain my utter disappointment, more words wont make a difference.
Business response:
Dear David, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you encountered during your stay. Your feedback regarding cleanliness and maintenance issues is valuable, and we're committed to addressing them promptly. Please accept our apologies for falling short of our standards. We appreciate your understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Would not recommend We chose this place because it was extended stay and offered laundry facilities after we had been on a hiking trip. The rooms were pretty clean but the common areas were not. The lobby had an almost overwhelming smell of weed and incense. We were pretty certain that the staff was smoking weed in the office and just coming out when they absolutely had to deal with guests. We were supposed to have a non-smoking room, but it seemed to smell like smoke. We noticed that someone had put a baggie over the smoke ... read more
Business response:
Dear Amy, Thank you for being our guest and sharing a review of your recent stay. We appreciate your detailed feedback regarding your recent stay. It's disheartening to learn that we did not meet your expectations, and we apologize for any inconvenience caused by the cleanliness and odor issues you encountered in the common areas and your room. We take such matters seriously and will promptly address them with our housekeeping team to ensure improvements. Your comments regarding the toiletries are valuable; we will use them ... read more
Not really an extended stay! This property was very disappointing. It's an Extended Stay hotel but is not set up for anything of the sort! There are no extended stay amenities except for a 2-burner stovetop. But there are NO pots, pans, dishes utensils, silverware or even a stopper for the kitchen sink! It was not clean or well maintained. Many areas of the room, hallways and exterior were in disrepair. There were people smoking pot down the hall. There is no one at the front desk for customer service off hours. The front de... read more
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.