Extended Stay America Select Suites - Chicago - Naperville - West

Nick 

on Expedia

a year ago

I need a refund. Worst hotel I’ve been to. First room they gave us had a huge black mold spot on the bathroom ceiling. They tried to give us another room but my girlfriend was having issues because of the mold. We asked for a refund and left with in an hour of being there. The guy at the front desk said I’ll get a refund but the systems were down and to call back in the morning. I did so and was told to contact hotels.com. Once I did the representative contacted the hotel and they denied my refund, saying they did not know I... read more

Monica 

on Expedia

a year ago

Room was dirty and smelled musty, water stains all over the ceiling, carpet was stained, appliances rusty, no silverware or cookware, laundry facilities broken. Drug dealers in the parking lot day and night, front desk clerk rude and not helpful.... told me when I asked if I could switch rooms "if you want a different room you should go stay at another hotel". Stay far away from this place!! 

Candice 

on Expedia

2 years ago

Rip off The room was not clean. Tge refrigerator was old and ruted on the inside. The cabinets were dirty and dusty. Floor was dirty, curtains had stains. The rooms next door and across the hall were loud. The police had been called on someone staying there. 

David 

on Expedia

2 years ago

Management cycled the room key before the check-out time, did not replace the keys without complaining, and then knocked repeatedly on the door and insisted on coming in the room to “inspect fixtures,” although we had not reported any problems. 

Walt 

on Expedia

2 years ago

Broken door. No TV remote. No toilet paper in the bathroom. 

Erica 

on Expedia

2 years ago

I agree with many of the other comments of the hotel being run down, dark hallways, dirty carpet. Rosalyn, a team member, was very nice and helpful. 

Devin 

on Expedia

2 years ago

Filthy, disgusting, didn’t want to sit or touch anything in the room. Left after 1 minute.