This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here!!!! The parking lot was never plowed during the ice storm and snow storm that happened during my stay. I told the front desk person that I nearly fell twice but of course did nothing about it. Dog barking until 10:30 at night and running all over the floor above me. Called front desk but they did nothing. The smell of marijuana was so strong when I walked into the hotel both nights that I had to keep the fan on constantly just to keep the air circulating in my room because the smell was going under my door. W... read more
Business response:
Dear Tamara, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Edith, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel left alot to be desired The hotel met minimum standards. There were loud people and dogs all night. My bed sheets were stained yellow in the middle...the hotel is out of date and was on the low end of the spectrum. The fridge in the room was rusty.
Business response:
Phillip, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness and noise issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Horrible and dirty It was awful. The first room couldn’t have been cleaned or blankets changed. They switched me rooms but didn’t seem to be too concerned. The hallways were dirty. The other doors besides the lobby weren’t working or the door to the laundry and vending area. Front desk personnel seemed to be annoyed to have to help with that. There was dog poop directly outside of one of the entrances that had been stepped in and tracked all over! I could continue to go on but I won’t. I would NOT recommend this place to one... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Manage... read more
Same Hotel, different day! I don't know why I leave, and come back, first I had no Face towel to wash myself, second when I called the front desk, my room phone did not work, third when I went to the front desk to ask for a Face towel, guest services told I need to return the towels I had first, as if I wanted to steal the towels! Seriously, this is like the fourth time I rent a room and no face towels! The lady in housekeeping said she ran out, so why are you renting a room with no towels?
Business response:
Raymond, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Not clean room had old food still in the refrigerator
Business response:
We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue. Your feedback is discussed with our housekeeping team to ensure they provide better services going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
No one cleans around the building. Cannot enter hotel from any other entrance but the front. This rough since you have very limited parking in the front of the building
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Property was smoky and dirt in hall, elevator and room
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.