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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't have correct room, no face towels. Phone in room didn't work.
Business response:
James, thank you for posting a review of your visit. We apologize for not being able to accommodate you in the room of your choice and for the maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with our front desk team to make sure such incidents can be prevented from occurring again. We have also asked the appropriate team to fix the problem with the phone. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel... read more
Worst experience on the hotel room. The flush for one of the rooms was not operating. There were guys hanging around in the lobby and the entrance all the time. There were not so clean rooms. I would never stay at this place again.
Business response:
Thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you encountered here. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Liked smoking room. Had to change rooms 2 x in 2 days because heater broke n disgusting pubic hair in tub area. All tables doors n windows cracked scratched or burnt. This place use to be great now its run down. Sad but true. Even the breakfast sucked! They should offer me a discount but wont.
Business response:
Nunya, thank you for reviewing your experience at our hotel. We apologize that your stay was unsatisfactory and want to assure you that we are taking actions to avoid such problems in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely, Hotel Management
I am very disappointed in my stay here. As soon as I checked in already I was not greeted appropriately or even looked into the eyes. Me and my Girlfriend travel a lot and use expedia.. but lately its been terrible service. Walk into our room bed is messy, counters, teeth floosing pieces on floor. Looks like no one even cared to vacume or dissinfect the bathroom. Hair on bathroom counters, no covers on pillow cases, tv was disfunctional, No remote, blood stains on pillows, no hair dryer. What an insult. I asked to get a diff... read more
Business response:
Thank you for being our guest. We apologize for the poor service you received at the time of check-in and the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We're also working with our team to make sure all procedures are being followed, so this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hote... read more
The lady that worked the front desk was very rude, didn’t even try to answer any questions and worst hotel service ever.
Business response:
Kala, thank you for being our guest. We are sorry one of our associates was rude to you and that ruined your stay with us. Please know we provide thorough training for all staff, and we will redouble our efforts. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This is the 3rd hotel you have had on your list and placed a customer in where the hotel is insufficient. I cant believe you have this hotel on your list. Our room was not even cleaned.
Business response:
Thank you for your feedback. We are sorry we missed meeting some of your expectations, and you had a disappointing stay with us. Also, we have shared your comments regarding cleanliness with our housekeeping staff to be more diligent going forward. We want the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
The refrigerator had rust all over it, the bed was full size NOT queen size like it had been listed as, the heater and the fan kept shutting on and off, and in the morning there was absolutely no one at the front desk for us to check out with. Also the ‘breakfast included’ is just oatmeal and muffins which are placed in the lobby on a small table. It was a horrible stay which left me with horrible back pain from the bed, not only was the bed small but it was as hard as a concrete slab.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.