Extended Stay America Select Suites - Chicago - Naperville - West

Tamara 

on Expedia

6 years ago

Don’t stay here!!!! The parking lot was never plowed during the ice storm and snow storm that happened during my stay. I told the front desk person that I nearly fell twice but of course did nothing about it. Dog barking until 10:30 at night and running all over the floor above me. Called front desk but they did nothing. The smell of marijuana was so strong when I walked into the hotel both nights that I had to keep the fan on constantly just to keep the air circulating in my room because the smell was going under my door. W... read more

Phillip 

on Expedia

6 years ago

Hotel left alot to be desired The hotel met minimum standards. There were loud people and dogs all night. My bed sheets were stained yellow in the middle...the hotel is out of date and was on the low end of the spectrum. The fridge in the room was rusty. 

Jennifer 

on Expedia

6 years ago

Horrible and dirty It was awful. The first room couldn’t have been cleaned or blankets changed. They switched me rooms but didn’t seem to be too concerned. The hallways were dirty. The other doors besides the lobby weren’t working or the door to the laundry and vending area. Front desk personnel seemed to be annoyed to have to help with that. There was dog poop directly outside of one of the entrances that had been stepped in and tracked all over! I could continue to go on but I won’t. I would NOT recommend this place to one... read more

Raymond 

on Expedia

6 years ago

Same Hotel, different day! I don't know why I leave, and come back, first I had no Face towel to wash myself, second when I called the front desk, my room phone did not work, third when I went to the front desk to ask for a Face towel, guest services told I need to return the towels I had first, as if I wanted to steal the towels! Seriously, this is like the fourth time I rent a room and no face towels! The lady in housekeeping said she ran out, so why are you renting a room with no towels? 

Anonymous 

on Expedia

6 years ago

Not clean room had old food still in the refrigerator 

Anonymous 

on Expedia

6 years ago

No one cleans around the building. Cannot enter hotel from any other entrance but the front. This rough since you have very limited parking in the front of the building 

T 

on Expedia

6 years ago

Property was smoky and dirt in hall, elevator and room