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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property seemed clean, but the features of the room were very worn and shabby. This place definitely needs an upgrade. Also, there are no ice machines. Only empty ice cube trays in the fridge. Very annoying to have to leave the hotel again to find ice. There are better budget options in the immediate area. Would not stay here again.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad you found the property clean, but we regret that the condition of the room and the lack of amenities left you disappointed. We understand how inconvenient it was, and we apologize for the frustration this caused. Your comments have been shared with our leadership team to prioritize upgrades and improve guest convenience. We appreciate your input and are sorry that your stay did not meet expectations. We hope you will revisit us the next time you are in the area. Si... read more
It was ok for the money i paid. The most valuable thig was a kitchen in the room. Public transportation was also quite good gor that hotel.
Business response:
Dear Vitaliy, Thank you for taking the time to share your thoughts. We are glad to hear that you found the in-room kitchen convenient and appreciated the easy access to nearby public transportation. However, we are always looking for ways to improve, and your comments help us better understand what matters most to our guests. We hope to welcome you again in the future and provide an even more enjoyable stay. Sincerely, Hotel Management
Omar was really nice and helpful throughout my stay anything I needed I got even a late chec
My friend accidentally left something in the room when we checked out, and the staff is mailing it back to them. Excellent customer service, and we're so grateful for the help!
Business response:
Dear Sarah, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Our team endeavors to go above and beyond to ensure our guests have a memorable experience, and we appreciate your recognizing their efforts in getting your friend’s belongings back. Your compliments are not only rewarding but also encouraging. Thank you for being our guest. We hope to be your first choice every time you visit C... read more
Ubicación segura, céntrica, fácil acceso al transporte público, cerca a restaurantes, supermercado, tiendas, mall, zona segura y tranquila. Habitación limpia, personal muy amable. Definitivamente volveríamos a hospedarnos y lo recomendamos, es per friendly, excelente para viajar en familia y poder traer a los peluditos de la familia.
Yes
Business response:
Dear Luis, We are glad that everything went well during your time with us, and that made for a memorable experience! Thank you for choosing Extended Stay America and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area. Sincerely, Hotel Management
Parking
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,036 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.