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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needed more cleaning
Business response:
Dear Guest, Thank you for your valuable feedback. We are dedicated to providing our guests with a comfortable environment, and we regret falling short of these expectations. Cleanliness is a top priority, and your comments have been shared with our housekeeping team to ensure stronger attention to detail moving forward. We hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Hotel Management
Couldn’t ask for better staff!
Couldn’t ask for better management and Staff!
Business response:
Dear Guest, We are so happy to earn such a wonderful title! Thank you for mentioning how much you loved our team. All of us at Extended Stay America appreciate your very generous compliments. We thoroughly enjoyed hosting your visit to our city, and we look forward to many more in the future. Sincerely, Hotel Management
The property seemed clean, but the features of the room were very worn and shabby. This place definitely needs an upgrade. Also, there are no ice machines. Only empty ice cube trays in the fridge. Very annoying to have to leave the hotel again to find ice. There are better budget options in the immediate area. Would not stay here again.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad you found the property clean, but we regret that the condition of the room and the lack of amenities left you disappointed. We understand how inconvenient it was, and we apologize for the frustration this caused. Your comments have been shared with our leadership team to prioritize upgrades and improve guest convenience. We appreciate your input and are sorry that your stay did not meet expectations. We hope you will revisit us the next time you are in the area. Si... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,060 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.