This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outside of not having a pool or an ice dispenser, it wasn't a bad last-minute trip to go on just for the weekend. I wish there was a little bit more things to do at the hotel, but it was nice for the price and location.
Business response:
Dear Carlean, Thank you for reviewing our hotel. It is nice to learn how much you enjoyed our location and that you found our hotel to be a great value. However, we apologize if your room did not have all the amenities you were hoping for. As we are not a full-service property, our rooms have limited amenities. Nonetheless, we always strive to accommodate our guests' requests and make every effort to ensure a pleasant stay. We hope to have the chance to welcome you back on your next visit to the area.Sincerely,Hotel Manageme... read more
Property and rooms are clean. Though room has a kitchen, there are no supplies to cook and eat with. We didn't plan on using but if you are bring your own cook ware and dishes. The desk closes at 10pm until 10am. My key card stopped working after I walked to get food at midnight. Made several attempts in the after hours phone but no one answered. Finally called Extended Stay 800 number and got help. Inconvenient. All that being said, price was good and free parking near O'Hare is unheard of.
Business response:
Dear Christina, Thank you for your valuable feedback. We are glad you found our property and rooms clean and appreciated our competitive pricing and complimentary parking near O'Hare. However, we apologize for the inconvenience you experienced with the lack of kitchen supplies. These items are available at the front desk upon request to maintain cleanliness. We try our best to communicate this during check-in and regret if this was not done. Furthermore, we are sorry for the issues with your key card after hours. Your commen... read more
Room smelled horrible. Uncomfortable bed and pillow.
Business response:
Dear Anna, We apologize for the inconvenience you experienced during your stay. It's disheartening that the room did not meet your expectations and that you found the bed and pillow uncomfortable. Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. Please know that guest comfort is our priority, and we strive to provide a pleasant experience for all our guests. Sincerely,Hotel Management
Everything was fine except a small roach flew across my face in the bathroom lmfao😭
I like the rooms
Business response:
Dear Abraham, We are thrilled to hear that you enjoyed the rooms at Extended Stay America! Your comfort is our priority, and we are delighted that you found our accommodations to your liking. We strive to provide a pleasant and memorable experience for all our guests, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,309 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.