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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was kinda smelly and could use some update. First morning we had a fire alarm.
Business response:
Dear Ryan, Thank you for reviewing your stay with us. We were sorry to learn that your experience was not as pleasant as expected. We understand how disruptive the fire alarm and the condition of the room may have been, and we apologize for any inconvenience this caused during your visit. Your comments are valuable, and we will share them with our team to help improve our guests' experiences moving forward. Your satisfaction is important to us, and we eagerly look forward to the opportunity to serve you better next time.Sinc... read more
Place is good - check in is not The check in process is very difficult. The buildings are not clearly marked for check in purposes. If you need anything - there is no desk person from 10 at night till 10 in the morning on Sundays.
Business response:
Dear Kennedy, Thank you for choosing Extended Stay America. We are glad you enjoyed your stay, but we apologize for the challenges you encountered during check-in and the lack of staff during specific hours. Your feedback is essential as we strive to enhance our services. We look forward to welcoming you back for a more seamless experience.Sincerely,Hotel Management
Price was right, but staffing at checkin was spotty. Also, several nights there were people yelling outside after midnight. Was about to call the police.
Business response:
Dear Bernard, Thank you for your feedback. We’re glad to hear you found our pricing favorable. We apologize for the issues you experienced with check-in and the disturbances during your stay. Your comfort and safety are our top priorities, and we will address these concerns with our team to ensure better service and a quieter environment for all our guests. We hope to provide a better experience next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.