Extended Stay America Select Suites - Chicago - O'Hare

Sue 

on Expedia

13 years ago

A disappointing experience...not what I expected. I asked for a non-smoking room and was given a room that had an ashtry and was smoked in. You can't get that smell out no matter how much you clean it. The actual room was outdated and smelled bad like someone had urinated all over the carpet. Not what I expected. 

SkipperMI 

on Expedia

13 years ago

Like staying in a cheap motel I booked this for a non-smoking room. When I arrived the desk clerk said for reservations made via Orb that the non-smoking listing was only a "suggestion" to them, so I got a stinky smoking room as they said they were "sold out" A piile of incoming folks were on the counter, so I guess someone else was given my non-smoking room. Clerk would do nothing about it. The carpet was stained and the room was less than clean. Stunk like smoke. Bring your own shampoo and conditioner if you stay here, non... read more

Unhappy 

on Expedia

13 years ago

Hotel Shuttle Beyond Poor Will not stay there again..................Shuttle only 2 miles away DOES not run on demand. I had to wait 50 minutes!! After travelling all day. It's on their time...........Not customer service!! I have never experienced this policy ever in my business travel.