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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience The accommodations were terrible, I had to ask for dishes, cups and silver ware. The staff was ok. The facility was not nice, breakfast was terrible. Granola bars, muffins, and fruit.
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that our amenities were not what you expected. In response to your feedback, I am making sure that my staff knows to mention all the amenities we offer at the hotel during check-in. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Horrible customer service/ Dirty rooms I'll start off by saying that the shuttles from the airport to the hotel was a nice touch. Everything else was just terrible. Once we got to the hotel, the lady at the front desk didn't bother asking what we needed, she simply pointed to the board saying that check-in is at 3 and dismissed my family to the lobby waiting area. If she had taken the time to check our reservation, she could have told us that we were at the wrong hotel, and the sister hotel was around the corner. When we go... read more
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the delay at check-in and that your room was not cleaned to our proper standards. In response to your feedback, I am working with our staff to make sure our rooms are properly cleaned to our company’s high standards and are ready by check-in time. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
bad customer service Very disappointed in service. they boasted about a shuttle the shuttle was never on time I was late for my appointment by an hour I would appreciate some kind of compensation. Front desk was unhelpful
Disappointed Room was very smoky! Requested a non smoking room. You could smell smoke as you exit elevator.
Smoke filled room Smoke filled room...they would not allow me to move on smoking… I spent four hours going to sleep a little Fiat car in the parking lot and eventually went to sleep in the room.
Bad Experience - A few things. First, when I made the reservation I called the hotel about their airport shuttle and let them know that my flight wasn't arriving until 2am. The agent told me that even thought their shuttle wouldn't be running at that hour there was a cab company for which they would provide a voucher. This turned out not to be true. We had to cover the $20 cab ride ourselves. When we arrived to check in, we got our room key and entered our assigned room which was ALREADY OCCUPIED! Pretty messed up. When the ... read more
Just a place to stay to get out of the weather The room and hallway smelled of cigarette smoke,. Even though non-smoking was requested. The beds are uncomfortable. The claim to have a shuttle service. It requires you to call and make an appointment but even at that if your sitting in the lobby 10 minutes prior to the appointment. You still will not be picked up and have to rely on a taxi, so don't believe it.
Business response:
Thank you for providing us with details about your stay. I am disappointed to hear that you room did not meet your expectations. I am sorry for your experience. In response to your feedback, I am making sure guest room preferences are honored to the best of our ability and will be reviewing our housekeeping process. I apologize that our shuttle service was not on time and I will be making sure our shuttle service is punctual. I really appreciate you bringing this to our attention. We hope that you will give us the opportunit... read more
Dirty room We check in, its not the first time that happen to us., but the room was dirty, its so upsating After a long day . all you want its to relax not to walk and bed was used ,towells on floor..
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you room was not properly cleaned prior to your arrival. I met with our staff, and we will be taking actions to ensure these issues are not repeated. I really appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.