Extended Stay America Select Suites - Chicago - O'Hare

MJEANL 

on Expedia

11 years ago

wary I asked for a non smoking room which was not available when I arrived. I suffered from itching eyes and was not able to sleep well. I was given a no smoking room for the second night. In the future I will only stay at hotels that are ALL NO SMOKING. I had to ask for kitchen supplies. AT other hotels with suites the kitchens are very well stocked. 

KLCMorgan 

on Expedia

11 years ago

Changed my view of Extended Stay hotels I reserved a non-smoking room and was given a smoking room because a non-smoking room was a "special request" which they did not have to honor. I was told the hotel was completely booked. It was "funny" I was able to go on their website to book a room for the same dates. Besides the nauseating smell, the room had not been cleaned and properly prepared. There was only one washcloth for two people, no kitchen supplies (because you have to request them. after requesting them, they still w... read more

Brian 

on Expedia

11 years ago

Very Basic Hotel, Lacks commonly expected services I booked this hotel because it was close to a job interview I was attending. This hotel lacks some of the basic amenities one might expect in a hotel. For example during my stay, no place in the hotel had shampoo or conditioner. The hotel shuttle system has also highly confusing as it was arranged by the other property. While the shuttle itself was acceptable, but scheduling was not. You need to call the other property on the site which has a very busy front desk making it d... read more

Randy 

on Expedia

11 years ago

Extended Stay North a Disaster! Receptionist was as rude as could be...she was busy checking in numerous guests because of so many cancelled flights at O'Hare but that is no excuse to be as rude as this lady was. Also, no information was provided to me about anything whatsoever and all transportation services are left to outside providers - there appears to be no affiliation and no coordination between the hotel and the shuttle service. I needed a taxi shortly after arriving so I called reception and the receptionist was qui... read more

Manuel Fernandez 

on Expedia

11 years ago

Poor Service, Dirty Hotel Great location close to airport & AllState Arena but I would recommend you stay somewhere else. We booked a Non-Smoking Room & were given a smoking room that reeked. The room was filthy. Old decor & not well maintained. We asked for a room switch to a non-smoking room but were told there weren't any available...which I found hard to believe on a Sunday night with only 10 cars in the parking lot. The front desk receptionist "Ruby" was incredibly rude stating that she couldn't switch our room because ... read more

Tam 

on Expedia

11 years ago

Our bathroom faucet was not working at all so thankful we had kitchen sink for needs. We were able to check in way before check in time and that was great as we flew the red eye from Vegas and needed the sleep. 

ben 

on Expedia

11 years ago

no good service!! on rooms 2 nights and no body do the usual service on my room, !!! 

Anonymous 

on Expedia

11 years ago

safety, protection & cleanliness They leave the laundry girl who cannot speak much English to run and secure the hotel at night. If you need toilet paper or extra towels you have to go down to the front desk. They only clean the rooms if you stay longer than 7 days so you can imagine how unclean the rooms are. This hotel was full of riff raff. We checked out as soon as we could in the morning.