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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nearly in to the dump category._------------------ Worse than super 8 or motel 6 by far--_--------------
Terrible hotel close to the airport Hotel staff was very unfriendly. Though this is an extended stay, we need to go to the desk and ask for anything you need. Nothing is included in the room - the whole kitchen is empty.
Reasonably close to airport. BUT....... Only one poor girl on Reception. She had to deal with a loud , demanding persistant 'problem' customer with unresolvable issues so we couldn't check on ( after 17hrs travelling!) for over 30 mins. Then we had a room where there wasn't even a glass or cup & we were desperate for water. We kept going back to Reception to ask about the lack of facilities but then there was no one there. The phones weren't working at all in the building. There were by then queues at a non attended Receptio... read more
Bad experience The accommodations were terrible, I had to ask for dishes, cups and silver ware. The staff was ok. The facility was not nice, breakfast was terrible. Granola bars, muffins, and fruit.
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that our amenities were not what you expected. In response to your feedback, I am making sure that my staff knows to mention all the amenities we offer at the hotel during check-in. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Horrible customer service/ Dirty rooms I'll start off by saying that the shuttles from the airport to the hotel was a nice touch. Everything else was just terrible. Once we got to the hotel, the lady at the front desk didn't bother asking what we needed, she simply pointed to the board saying that check-in is at 3 and dismissed my family to the lobby waiting area. If she had taken the time to check our reservation, she could have told us that we were at the wrong hotel, and the sister hotel was around the corner. When we go... read more
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the delay at check-in and that your room was not cleaned to our proper standards. In response to your feedback, I am working with our staff to make sure our rooms are properly cleaned to our company’s high standards and are ready by check-in time. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
bad customer service Very disappointed in service. they boasted about a shuttle the shuttle was never on time I was late for my appointment by an hour I would appreciate some kind of compensation. Front desk was unhelpful
Disappointed Room was very smoky! Requested a non smoking room. You could smell smoke as you exit elevator.
Smoke filled room Smoke filled room...they would not allow me to move on smoking… I spent four hours going to sleep a little Fiat car in the parking lot and eventually went to sleep in the room.
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.