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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Experience - A few things. First, when I made the reservation I called the hotel about their airport shuttle and let them know that my flight wasn't arriving until 2am. The agent told me that even thought their shuttle wouldn't be running at that hour there was a cab company for which they would provide a voucher. This turned out not to be true. We had to cover the $20 cab ride ourselves. When we arrived to check in, we got our room key and entered our assigned room which was ALREADY OCCUPIED! Pretty messed up. When the ... read more
Just a place to stay to get out of the weather The room and hallway smelled of cigarette smoke,. Even though non-smoking was requested. The beds are uncomfortable. The claim to have a shuttle service. It requires you to call and make an appointment but even at that if your sitting in the lobby 10 minutes prior to the appointment. You still will not be picked up and have to rely on a taxi, so don't believe it.
Business response:
Thank you for providing us with details about your stay. I am disappointed to hear that you room did not meet your expectations. I am sorry for your experience. In response to your feedback, I am making sure guest room preferences are honored to the best of our ability and will be reviewing our housekeeping process. I apologize that our shuttle service was not on time and I will be making sure our shuttle service is punctual. I really appreciate you bringing this to our attention. We hope that you will give us the opportunit... read more
Dirty room We check in, its not the first time that happen to us., but the room was dirty, its so upsating After a long day . all you want its to relax not to walk and bed was used ,towells on floor..
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you room was not properly cleaned prior to your arrival. I met with our staff, and we will be taking actions to ensure these issues are not repeated. I really appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Close to the airport I didn't realize that this hotel doesn't do daily cleanups in the rooms. Only if you are staying 7 days or more. Also if you call the front desk and ask for towels, toilet paper etc they rudely tell you to go pick it up at the front desk. The bed is super uncomfortable and the "Queen" sized bed actually looks like a full. Bed covers are super thin and we had to ask for another one to stay warm. We asked for extra pillows and they did not accommodate us. Overall I guess you pay for what you get. I wouldn'... read more
Avoid if possible Everything was dirty - old and used. What more can I say - stay away if possible.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your room was not properly clean. To make sure this doesn't happen again, I am having meetings and working with my team to ensure this does not happen again. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Nothing Special A bit expensive for such a plain room with a hard bed.
2 thumbs downs Rooms were not what I expected. Beds were small and squeaked with any small movement. Toilet clogged just by flushing nothing. There was no maitainance on staff at night so we were given a plunger. Overall not a good stay.
Dirty room Over all the hotel room was dirty. Will never stay there again.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not cleaned to your satisfaction. I discussed your comments with the team, and we are reviewing the survey during our next housekeeping meeting. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Stagnant Smoke Smell in "Non-Smoking" Room Would not go back. We booked this hotel because it was affordable and within walking distance to Allstate Arena. Our non-smoking room smelled of awful smoke upon entering AND there was cigarette smoke smell coming through vent in bathroom. Disgusting! There wasn't even ONE cup in the room (glass or plastic). Not ONE item whatsoever in the kitchen, so I had to go to front desk to get a tote of just the essentials. No ice in freezer, nor do they have an ice-maker so we had to run out ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.