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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lost our reserved rooms Booked two rooms real early for 2 Queen bed rooms. At time of arrival, staff said they overbooked and the rooms we booked are no more available. We were sent to the next building and got two one bed room with same price. This makes us feel a bit unhappy as our room were sold prior to our arrival and has no heads-up or information to us about this. We need two beds as my wife and I are use to sleep separately due to our night body movements that wakes up one and other.
Business response:
Tony, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Clean. Front desk not always available.
It was perfect
Business response:
Sean, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great place to stay for a few days n really nice people working there
Business response:
Juan, thank you for being a guest at Extended Stay America. We are thrilled to know you enjoyed your stay with us and were especially pleased with our courteous associates. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Hotel Management
Area seems safe, people are friendly and accommodating. Breakfast can be improved and sofa bed was horrible. Otherwise, it was good.
Business response:
Judith, thank you for being a guest at Extended Stay America. We are glad to know you enjoyed your stay with us and that you were especially pleased with our courteous associates. However, we regret any inconvenience you encountered. Thank you again for your feedback, and we look forward to your return visit. Sincerely, Hotel Management
Kind of okay Have stayed here a few times before and was always satisfied. The young lady at the front desk was very helpful and nice. The room was not as clean as it could/should have been, The floor was sticky with lots of crumbs visible. The sink in the dinette are had a leak. Also disappointed that there were no pots, plates, or utensils available in the room. Although the literature provided said you could ask the front desk for them. Just seemed like a hassle. Otherwise, it was nice and quiet. The bed was okay, breakfa... read more
Business response:
Eugene, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share this with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Moreover, we will share your feedback with our team regarding the service issues you experienced and take the necessary ... read more
I liked that it was a mini apartment with stove and regular size refrigerator and freezer. Sad part is I only stayed one night. Wished I could stayed more days there
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.