Extended Stay America Select Suites - Chicago - O'Hare

Business response:

Thank you for choosing our hotel for your stay. We are pleased you overall liked our hotel. However, we are sorry for the inconvenience you experienced due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management 

Business response:

Kathy, thank you for taking the time to share your feedback. We are pleased to know you had an overall comfortable stay with us and that you were impressed with the service provided by Michael. We will surely share your compliments with him. That said, we are sorry for not meeting all of your expectations. Your concerns have been shared with our team to be more diligent going forward. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America, and we appreciate the 4-star rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

Haley, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

John, thank you for being our guest. We are pleased if you enjoyed your stay overall and found us to be a good value. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management