This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Traveling with a pet! It was such a great stay, we traveled with our dog and had GREAT accommodations on the 1st floor.
Business response:
Monica, we are thrilled Extended Stay America exceeded all your expectations for yourself and your pet! We take pride in ensuring all our guests, including the furry friends, enjoy their stay with us. Thank you for your kind words, and we look forward to seeing you the next time your travels bring you to this city. Sincerely, Hotel Management
Half of the rooms lights where nonfunctional and the bathroom fan was damaged
Business response:
Eric, thank you for choosing Extended Stay America and sharing your experience. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the maintenance issues you outlined. We will review your comments with our maintenance team and make sure the problems are resolved immediately. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management
The lobby and our room were clean. The location of the motel was good for us. The front desk person was friendly and said if we needed anything, come to the front desk to ask. …When we arrived at 4:30 p.m. there was not a room ready for us, although check-in time was 3:00, so we waited until one was ready. There was a kitchenette, but without a cup or a pot, there was no way to boil water and no coffee maker. No cleaning staff came into our room the second day we were there, so we took our used towels to the front desk and t... read more
Business response:
Sanford, thank you for your review. We are happy to know you liked our well-kept property as well as our ideal location. However, we are sorry your suite was not ready upon arrival. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Also, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. On behalf of everyone here, we look forward to welcoming yo... read more
The hotel was okay. The room was not that clean. When we pulled back the bedspread, the sheets were all wrinkled. Not sure if they were rolled up in a ball, or if they weren’t changed from the people before us. The drain in the bathroom sink was all rusty.
Friendly staff, the only downside was the kitchen wasn't equipped with dishes or silverware.
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Good price Overall the place was good but there were some remnants in the bathroom meaning toilet paper not flushed. Hair on the floor. I don't think the room was cleaned as well as it could have been but the sheets were clean and brand new and it was comfortable
Business response:
Catherine, thank you for choosing Extended Stay America and for your excellent review. We are glad you were pleased with our accommodations with comfortable beds and that we were able to meet your expectations at a great price. However, we apologize for the housekeeping oversights you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. Thank you again for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.