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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was pretty much uncomfortable, when my wife and I first walked into our room it had weird smell, we didn’t notify the front desk because it was a really late check in. I was about to warm up some food I had purchased and it was old food left in the microwave and that was the reason why it smelled so bad in our room.
Business response:
Jae, thank you for your review. It is disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping team to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Saul, thank you for choosing to stay with us. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Customer service is great, love the kitchen/utensils/microwave/ref
Business response:
Thank you for being our guest and for sharing your feedback. We are glad you were pleased with our courteous services and well-appointed accommodations. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Was amazing very accommodating we love this property
Business response:
Cortney, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jacqueline, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Room is definitely a studio. Small kitchen table with over and a fridge. Comfy enough for a night. Bathroom was clean and so was the room and bed was clean.
Business response:
Andrew, thank you for the wonderful feedback. It is nice to hear you liked your comfortable suite. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road. We are glad you enjoyed the fully equipped kitchen, too. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.