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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel cheira cigarro O hotel é para uma hospedagem rápida. Ele cheira cigarro! Isso é muito ruim, torna tudo desconfortável.
Business response:
Thank you for choosing our hotel for your stay. We are pleased you overall liked our hotel. However, we are sorry for the inconvenience you experienced due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
It was quiet, good parking lot except for how moving trucks were parked. Staff, Michael, was extremely helpful. Carpet in room was a little stained.
Business response:
Kathy, thank you for taking the time to share your feedback. We are pleased to know you had an overall comfortable stay with us and that you were impressed with the service provided by Michael. We will surely share your compliments with him. That said, we are sorry for not meeting all of your expectations. Your concerns have been shared with our team to be more diligent going forward. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management
Don’t remember
Business response:
Thank you for being our guest at Extended Stay America, and we appreciate the 4-star rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management
I think having an ice machine would be a great thing to add.
Business response:
Haley, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Good. Hotel at a good price
Business response:
John, thank you for being our guest. We are pleased if you enjoyed your stay overall and found us to be a good value. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
A lot of suspicious activities done by the front desk front desk wasn’t friendly and when I checked out there was no one there and I had to wait over 15 minutes for someone to get there
Business response:
Eric, thank you for taking the time to share your feedback. We are pleased to know that you choose to stay with us. However, we are sorry for the issues you had with our front desk service. We have shared your concerns with the team to make sure no future guest experiences the same. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.