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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nice and clean 😊
Lo bueno, la ubicación está relativamente bien ubicado, cerca al aeropuerto, la atención fue buena. Lo malo, que llegue a hacer el check in a las 3:30 pm y tuve que esperar más de una hora para que me asignaran una habitación, lo otro, fui 2 veces a la recepción durante la tarde y nunca encontré a nadie.
Business response:
Cristian, thank you for choosing Extended Stay America and sharing your experience. We are happy to know you found our location to be a perfect one for your visit and that you had an overall enjoyable time with us. However, we are sorry for the delay you experienced at the time of check-in and for any other issues that impacted your visit. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to prov... read more
Traveling with a pet! It was such a great stay, we traveled with our dog and had GREAT accommodations on the 1st floor.
Business response:
Monica, we are thrilled Extended Stay America exceeded all your expectations for yourself and your pet! We take pride in ensuring all our guests, including the furry friends, enjoy their stay with us. Thank you for your kind words, and we look forward to seeing you the next time your travels bring you to this city. Sincerely, Hotel Management
Half of the rooms lights where nonfunctional and the bathroom fan was damaged
Business response:
Eric, thank you for choosing Extended Stay America and sharing your experience. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the maintenance issues you outlined. We will review your comments with our maintenance team and make sure the problems are resolved immediately. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management
The lobby and our room were clean. The location of the motel was good for us. The front desk person was friendly and said if we needed anything, come to the front desk to ask. …When we arrived at 4:30 p.m. there was not a room ready for us, although check-in time was 3:00, so we waited until one was ready. There was a kitchenette, but without a cup or a pot, there was no way to boil water and no coffee maker. No cleaning staff came into our room the second day we were there, so we took our used towels to the front desk and t... read more
Business response:
Sanford, thank you for your review. We are happy to know you liked our well-kept property as well as our ideal location. However, we are sorry your suite was not ready upon arrival. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Also, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. On behalf of everyone here, we look forward to welcoming yo... read more
The hotel was okay. The room was not that clean. When we pulled back the bedspread, the sheets were all wrinkled. Not sure if they were rolled up in a ball, or if they weren’t changed from the people before us. The drain in the bathroom sink was all rusty.
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.