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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The checkin was wonderful staff was so so nice.
Business response:
Amitesh, thank you for choosing Extended Stay America and for your great review. It is great to know that our associates made your stay more comfortable. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to our front desk associate. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
Room size is decent enough but didn't like the washrooms, it was definitely not as clean as expected from a hotel. It's old and even the kitchenette options are also reduced compared to 2 yrs before. They wl loose customers like me for sure.
Business response:
Nitin, thank you for staying with us again. It is good to know your overall visit was enjoyable and that you liked your spacious room. However, we are sorry for the cleanliness issues you encountered. We are working with our housekeeping department to ensure all procedures are being followed so this does not happen again. We appreciate your patience and look forward to welcoming you back for the perfect experience you deserve. Sincerely, Hotel Management
A person at the front desk wasn’t very helpful and did a lot of suspicious practices that we’re not like when I usually check in
Business response:
Eric, thank you for taking the time to share your feedback. We are pleased to know that you choose to stay with us. However, we are sorry for the issues you had with our front desk service. We have shared your concerns with the team to make sure no future guest experiences the same. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Hotel cheira cigarro O hotel é para uma hospedagem rápida. Ele cheira cigarro! Isso é muito ruim, torna tudo desconfortável.
Business response:
Thank you for choosing our hotel for your stay. We are pleased you overall liked our hotel. However, we are sorry for the inconvenience you experienced due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
A lot of suspicious activities done by the front desk front desk wasn’t friendly and when I checked out there was no one there and I had to wait over 15 minutes for someone to get there
Business response:
Eric, thank you for taking the time to share your feedback. We are pleased to know that you choose to stay with us. However, we are sorry for the issues you had with our front desk service. We have shared your concerns with the team to make sure no future guest experiences the same. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,114 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.