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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have never stayed at a hotel where u had to remove your own trash or pay for more towels I stayed 7 days and nights and had to buy my toilet paper and remove my own trash I would never stay here again and front desk is closed at 8 pm until 9am so if your key stops working you have wait forever for someone to come down and make a new one
Business response:
Dear Jody, Thank you for evaluating your stay. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your comments with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincer... read more
I reserved two 2 bed rooms for 8 people. I got two rooms with 1 queen bed each. People had to sleep on the floor. No extra pillows or blankets and no person manning front desk at night to get blankets or pillows. I was also charged for rooms with two queen beds. Lady at front desk also lied and said manager said to give me 4 rooms for price of two, which she did not do.
Business response:
Dear Eric, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Also, we regret the behavior that one of our associates showed you. Please allow us to recheck with the team and ensure what went wrong. In response to your review, we will instruct our front desk team to prepare the stock of supplies so that every guest has enough of these during their time with us. We appreciate your business and hope you will consider ... read more
I arrived to a sign on the front door saying the front desk is closed after 10:00 P.M. There was a phone in the entryway. After dialing 0 for assistance and going through the automated menus to check in, I was put on hold for several minutes before being cut off. So, for my non-refundable reservation, I ended up with no place to stay for the night.
Business response:
Dear Daniel, We are sorry for the issues you experienced with the front desk during check-in and regret the inconvenience caused. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for the flawless stay you deserve.Sincerely,Hotel Management
There was hair !!!! On the sink and towels! Never coming back
Business response:
Dear Hannia, Thank you for reviewing your stay with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. Sincerely,Hotel Management
One of the dirtier places I have stayed My socks were black in the bottom after staying here each day. Glad I could clean the floor for them. It needed it. I actually did that with paper towels after seeing how dirty it was. I almost left them out on the counter to make a point. I have only stayed in one other place ever that had this problem. Seeing I've stayed in hundreds of places this is not a badge of honor. I would rate this a middle range but that gives a 6 out of 10 and it's a 4.5 - 5. It's tolerable overall but some... read more
Business response:
Dear Christopher, thank you for staying with us and sharing your concerns. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
We were never able to check in. We needed to check in later due to traveling. They closed the front desk at 10pm and gave away our room/reservation. We were told to go back in the morning during business hours. After a long day, driving to another hotel was last thing we wanted to do but needed to. Otherwise we would have had to sleep in our car.
Business response:
Dear Savoeun, we apologize for any stress caused when you arrived at the check-in. We understand your disappointment, and your feedback is being reviewed with our team to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
I like that parking is spacious, what I did not like is when I checked in the toilet has projectile s**t all over the bathroom. It was the most disgusting place I have ever stayed in. I was very very disappointed. And they moved us in a place where ceilings look like it's leaking some type of liquid out and the tub looks so unclean, I had to shower with my slippers on just to make sure I don't catch any fungus going around there. Overall it was a terrible stay. Very disappointed
Business response:
Dear Fernando, we failed you in the most basic ways by not providing a clean and comfortable room, and we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though what you encountered is not frequent, we recognize that even one time is too many. Remedial steps within our housekeeping and maintenance department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.