This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Foul Heinous. Room was dirty and reeked of cigarettes. Hair all over the bed. No kitchen supplies for an “extended stay”. Was so gross I left early.
Business response:
Dear Shannon, Thank you for your feedback. We deeply apologize for the unacceptable condition of your room and for any inconvenience this caused. Cleanliness and comfort are top priorities for us, and we are addressing these issues with our housekeeping team immediately. We regret that your experience did not meet your expectations and caused you to leave early. Thank you for bringing this to our attention and we look forward to welcoming you back soon.Sincerely,Hotel Management
Is very bad , they didn’t clean room , and it smells bad
Business response:
Dear Saadi, Thank you for sharing your feedback. We apologize for the issues you encountered with the cleanliness and odor in your room. This is not the standard we aim to uphold. Your comments will be reviewed with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and hope you’ll consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
There is no more Continental Breakfast.. sink in kitchen was constantly dripping. Floor was so sticky my shoes were getting stuck on floor. Limited on towels. I have always stayed at Extended Inn but this time it was not worth the price.
Business response:
Dear Tina, Thank you for your feedback. We apologize for not meeting your expectations with our grab-and-go breakfast and understand the importance of continuous improvement. We are addressing the cleanliness issues and towel shortages with our housekeeping team to ensure these do not happen again. Your comments are valuable to us, and we appreciate your continued support. We look forward to providing you with a more satisfying stay in the future.Sincerely,Hotel Management
Easy parking and safe location but room was dirty, mattress had a lot of hair and stains, and weird smell in hallway and in room
Business response:
Dear Hadeel, Thank you for sharing your experience. We are pleased to hear that you found the parking convenient and the location secure. However, we regret that the cleanliness and odor issues in your room and hallway did not meet your expectations. Your feedback is important to us, and we will address these concerns with our team to ensure improved standards moving forward. We appreciate your input and hope for the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Do not stay here unless it’s a last resort. The staff is barely available to help, they hoard towels, you take your own garbage out, the water in the sink barely runs, the shower heat and cold signs were on the opposite side, and the smell in the hallway was horrible. The only good thing is the convenience of distance to the attractions nearby. I will never be staying here again.
Business response:
Dear Catera, We deeply regret that your experience fell short of expectations. Your feedback is essential for us to address and improve the issues you encountered. We apologize for any inconvenience caused by our service levels and the condition of the amenities provided. Rest assured, we take your comments seriously and will work diligently to rectify these shortcomings. We appreciate your acknowledgment of our convenient location and regret that it did not offset your other challenges. Your satisfaction is our priority, an... read more
The staff was really nice but id say for the overall stay...iv stayed at better hotels the floors where sticky the bathrooms weren't very clean I think its also kinda silly if you have a room with a kitchen you have to buy a pot and pan set... and the windows had a bread clip to hold the curtains together.. also the air conditioner did not work correctly.. it definitely was a good location to walk to the arena but I think id pay a little more for a better hotel
Business response:
Dear Meghan, Thank you for your feedback. We are pleased to hear that our staff made a positive impression. However, we sincerely apologize for the cleanliness issues and maintenance concerns you encountered. Please know that we are addressing these matters to improve our guest experience. We value your comments and hope to provide a better stay in the future.Sincerely,Hotel Management
Run, don’t walk. There was no kitchen utensils to use, no hand towels, the lobby smelled bad, there were people lording around the hotel. There was no staff at the front desk for check out until 10am on Sunday?!? Will not recommend or stay here again when we come back to visit our daughter and her family who lives 10 mins down the road.
Business response:
Dear Misty, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and well-equipped environment for our guests is our priority, and we regret that we fell short in several aspects. Upon request, we provide kitchen amenities and towels at the front desk and will ensure better communication in the future. Additionally, we take cleanliness issues seriously and will address your comments with our team to maintain a fresh environment throughout our property. We are sorry for any inconvenience... read more
Nice staff: ok property The front desk staff was friendly. The hotel itself is a long term stay so you don’t see much of the desk staff. There was a garbage smell in the hallway and some of the guests had a party one night. Since staff is not onsite, there’s no one to report it to. Animals are also allowed so we had 2 large barking dogs nearby. The rooms are like dorm rooms. Very basic. It’s a place to stay when needed but not a return
Business response:
Dear Guest, We appreciate your feedback regarding your recent stay. It's heartening that you found our front desk staff friendly. However, we apologize for the inconvenience caused by the smell in the hallway and disturbances from other guests. We understand the importance of maintaining a peaceful environment for all our guests and regret that we fell short of addressing these issues promptly. Your comments about the room amenities are duly noted, and we will use them to improve our services. Should you reconsider staying w... read more
Check in was closed when we arrived and we had to wait outside for central reservations to get someone to let us in. We were then informed the property no longer has breakfast. The front desk gave me a room key that didn’t work and I was locked out of the hotel waiting in the phone at the door for over 30min trying to get in. No one ever answered but luckily another guest let me in. The room was clean and big but had no soap and the towels smelled old and you could hear everything from the room next door. parking was free an... read more
Business response:
Dear Christina, Thank you for choosing our hotel and for taking the time to provide your feedback. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service, and we will take steps to improve our overall guest experience. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you again, and we wish you all the best with your travels. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.