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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a blood stain on the sheet and there was no shampoo or conditioner. Really bare bones.
Business response:
Dear Meaghan, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations regarding the lack of amenities and the condition of the sheet in your suite. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. Your concerns will be shared with our team, and we will take the necessary steps for improvement. We do hope you will stay ... read more
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Worst hotel I’ve ever stayed in and I stay in hotels at least 10 days a month
Business response:
Dear Jody, Thank you for being our guest and sharing your feedback about your stay. We are sorry to hear your disappointment about your stay at our hotel. We aim to provide the best service, clean accommodation at an affordable price. Therefore, we apologize if your stay was anything other than perfect. We will address your feedback to our team so that we are more poised and ready to provide a seamless experience in the future. We hope you will consider coming for a better stay.Sincerely,Hotel Management
I have never stayed at a hotel where u had to remove your own trash or pay for more towels I stayed 7 days and nights and had to buy my toilet paper and remove my own trash I would never stay here again and front desk is closed at 8 pm until 9am so if your key stops working you have wait forever for someone to come down and make a new one
Business response:
Dear Jody, Thank you for evaluating your stay. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your comments with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincer... read more
I reserved two 2 bed rooms for 8 people. I got two rooms with 1 queen bed each. People had to sleep on the floor. No extra pillows or blankets and no person manning front desk at night to get blankets or pillows. I was also charged for rooms with two queen beds. Lady at front desk also lied and said manager said to give me 4 rooms for price of two, which she did not do.
Business response:
Dear Eric, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Also, we regret the behavior that one of our associates showed you. Please allow us to recheck with the team and ensure what went wrong. In response to your review, we will instruct our front desk team to prepare the stock of supplies so that every guest has enough of these during their time with us. We appreciate your business and hope you will consider ... read more
I arrived to a sign on the front door saying the front desk is closed after 10:00 P.M. There was a phone in the entryway. After dialing 0 for assistance and going through the automated menus to check in, I was put on hold for several minutes before being cut off. So, for my non-refundable reservation, I ended up with no place to stay for the night.
Business response:
Dear Daniel, We are sorry for the issues you experienced with the front desk during check-in and regret the inconvenience caused. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for the flawless stay you deserve.Sincerely,Hotel Management
There was hair !!!! On the sink and towels! Never coming back
Business response:
Dear Hannia, Thank you for reviewing your stay with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.