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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location
Business response:
Dear Jaime, Thank you for choosing to stay with Extended Stay America and sharing your review. We are glad you loved the convenience of our location and had an enjoyable stay with us. We enjoyed hosting you and hope to continue to be your hotel of choice when your plans bring you back to our area.Sincerely,Hotel Management
It is a good place to rest your head. But the wifi was down the whole time I was there, a contractor came to try to fix it (saw the car outside) but still nothing by check out the next day. The 2 chairs in the kitchenette were very wobbly but the chair that was a part of the actual bed area was decent, if I was any larger of a person though it would be a tight fit (I'm average sized for a 5'10 female). Im just glad my phone has hotspot otherwise the tv/entertainment is useless. Don't book here without calling and asking if t... read more
Business response:
Dear Renee, We appreciate your feedback and understanding about the situation you encountered with the Wi-Fi during your stay. Technical issues can sometimes arise unexpectedly, and we apologize for any inconvenience this may have caused. Your comments regarding the chairs and TV entertainment have been noted, and we'll use this feedback to improve the overall guest experience. We value your input and hope you consider staying with us again, allowing us to provide a more seamless and enjoyable stay. Thank you for sharing you... read more
The carpet in the hallways was filthy, the cleaning crew needs to be fired because my bathroom has mold on the wall behind the shower curtain and it was trash on the floor on the side of the bed. A blind man could have seen these issues considering I wasn't in the room 2 minutes and I noticed them. I would not recommend this hotel to anyone.
Business response:
Dear Tabas, We deeply apologize for the cleanliness issues you encountered during your recent stay. This falls below our standards, and we genuinely regret the troubles you faced. We take your feedback seriously and will address the concerns you outlined with our housekeeping team to ensure such oversights do not happen in the future. Your comfort is important to us, and we appreciate you bringing your observations to our attention. We hope you will consider allowing us a chance to welcome you back and regain your trust in o... read more
Nice location
The front desk was prompt to allow me an early check in thank goodness since I was working on my laptop. The rooms are stuffy and there are no Kitchen accessories in the room, you have to Bug the front desk which is hard to find someone after 5pm.
Business response:
Dear Esther, Thank you for sharing feedback regarding your stay with us. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Our brand standards require us to make kitchenware available at the front desk rather than leaving them in the suites to ensure their cleanliness upon check-in. We apologize for any inconvenience this may have caused you during your stay. Our team will gladly deliver them to your suite wh... read more
The hotel wasn’t the best. We had walked in, and the lady was nice at the front desk. We had gotten to our floor, and it absolutely REEKED of cigarettes smells all over the hall. It had even traveled through the vents into our room! Our lock has also seemed as if it was busted through which is very unsettling. The toliet is a pain to press and flush, and there's not much about this hotel. Some pros are that the room is cozy. You'd get a kitchen, full fridge, and lots of storage space. Although it'd be nice to have some outle... read more
Business response:
Dear Puajtxwm, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your valuable feedback, as this helps us to improve the experience for future guests. We hope you will give us a second chance to deliver th... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.