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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet didnt flush only came up when flushing never went down was promised another room the second night but that didnt happen no one would come check the toilet out for us snd neither did they have a plunger to plung it
Business response:
Dear jalena, Thank you for staying with us and sharing your experience. Please accept our apology for the issue with the toilet. Unfortunately, maintenance issues arise occasionally, and we are sorry we could not get everything fully operational immediately. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we ... read more
Quiet area to stay, but the hotwl smell like a dining area
Clean quiet and the Wi-Fi actually worked.
Business response:
Dear Evwlyn, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. We are also pleased that you were satisfied with the Wi-Fi service. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
To start, I had reservations months in advance for a room with 2 beds. When we arrived they told me they didn’t have a room with 2 beds, only a King w/pull out couch. Couch pull out mattress was so stained we didn’t even try it and all 3 of us (myself and 19 & 21 years old daughters) all had to sleep in one king bed. Breakfast was disappointing. Only instant oatmeal or packaged muffins. Second morning they were out of coffee and no front desk person around to ask for more. Only 2 bath towels in room and no hand towel or wash... read more
Business response:
Dear Monica, Thank you for selecting our hotel and taking the time to write a review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,861 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.