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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel wasn’t the best. We had walked in, and the lady was nice at the front desk. We had gotten to our floor, and it absolutely REEKED of cigarettes smells all over the hall. It had even traveled through the vents into our room! Our lock has also seemed as if it was busted through which is very unsettling. The toliet is a pain to press and flush, and there's not much about this hotel. Some pros are that the room is cozy. You'd get a kitchen, full fridge, and lots of storage space. Although it'd be nice to have some outle... read more
Business response:
Dear Puajtxwm, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your valuable feedback, as this helps us to improve the experience for future guests. We hope you will give us a second chance to deliver th... read more
Everything was perfect except the breakfast was kind of meh. But overall great !
Very nice staff, safe area, room was clean and comfortable. My room had a faulty lock, hotel staff handled it professionally.
Business response:
Dear Guest, Thank you for posting such kind comments about your stay with us and appreciating our accommodations and service. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
Toilet didnt flush only came up when flushing never went down was promised another room the second night but that didnt happen no one would come check the toilet out for us snd neither did they have a plunger to plung it
Business response:
Dear jalena, Thank you for staying with us and sharing your experience. Please accept our apology for the issue with the toilet. Unfortunately, maintenance issues arise occasionally, and we are sorry we could not get everything fully operational immediately. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we ... read more
The mattress sank to the middle and had no support. People left trash in hall.
Business response:
Dear David, Thank you for the review and for sharing your experience. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management
To start, I had reservations months in advance for a room with 2 beds. When we arrived they told me they didn’t have a room with 2 beds, only a King w/pull out couch. Couch pull out mattress was so stained we didn’t even try it and all 3 of us (myself and 19 & 21 years old daughters) all had to sleep in one king bed. Breakfast was disappointing. Only instant oatmeal or packaged muffins. Second morning they were out of coffee and no front desk person around to ask for more. Only 2 bath towels in room and no hand towel or wash... read more
Business response:
Dear Monica, Thank you for selecting our hotel and taking the time to write a review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,889 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.