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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room they gave me was dirty. There was marijuana residue on the counter, cigarette ashes on the night stand, the room smelled like cigarettes, and the floor was dirty. They upgraded my room for free and that room was nice and clean. Safety was a concern because of the patrons and at night the front desk closes the window with a metal locked sliding door but nobody bothered me. It was actually quiet and everything turned out okay.
Business response:
Dear Yunique, Thank you for choosing our hotel. We hope you will accept our apologies for the cleanliness concerns you experienced with your first room, and we regret the inconvenience of changing rooms. Our team is dedicated to providing genuine and attentive hospitality; we are pleased that our staff resolved this to your satisfaction. Your patience is much appreciated, and we are glad you left the hotel with an overall good impression. We look forward to seeing you again on your next visit to our city.Sincerely,Hotel Mana... read more
The trash can was so full that there was garbage sitting around it on the ground. Not a very well lit area in the parking spots.
Great location
Business response:
Dear Jaime, Thank you for choosing to stay with Extended Stay America and sharing your review. We are glad you loved the convenience of our location and had an enjoyable stay with us. We enjoyed hosting you and hope to continue to be your hotel of choice when your plans bring you back to our area.Sincerely,Hotel Management
It is a good place to rest your head. But the wifi was down the whole time I was there, a contractor came to try to fix it (saw the car outside) but still nothing by check out the next day. The 2 chairs in the kitchenette were very wobbly but the chair that was a part of the actual bed area was decent, if I was any larger of a person though it would be a tight fit (I'm average sized for a 5'10 female). Im just glad my phone has hotspot otherwise the tv/entertainment is useless. Don't book here without calling and asking if t... read more
Business response:
Dear Renee, We appreciate your feedback and understanding about the situation you encountered with the Wi-Fi during your stay. Technical issues can sometimes arise unexpectedly, and we apologize for any inconvenience this may have caused. Your comments regarding the chairs and TV entertainment have been noted, and we'll use this feedback to improve the overall guest experience. We value your input and hope you consider staying with us again, allowing us to provide a more seamless and enjoyable stay. Thank you for sharing you... read more
Nice location
The front desk was prompt to allow me an early check in thank goodness since I was working on my laptop. The rooms are stuffy and there are no Kitchen accessories in the room, you have to Bug the front desk which is hard to find someone after 5pm.
Business response:
Dear Esther, Thank you for sharing feedback regarding your stay with us. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Our brand standards require us to make kitchenware available at the front desk rather than leaving them in the suites to ensure their cleanliness upon check-in. We apologize for any inconvenience this may have caused you during your stay. Our team will gladly deliver them to your suite wh... read more
The carpet in the hallways was filthy, the cleaning crew needs to be fired because my bathroom has mold on the wall behind the shower curtain and it was trash on the floor on the side of the bed. A blind man could have seen these issues considering I wasn't in the room 2 minutes and I noticed them. I would not recommend this hotel to anyone.
Business response:
Dear Tabas, We deeply apologize for the cleanliness issues you encountered during your recent stay. This falls below our standards, and we genuinely regret the troubles you faced. We take your feedback seriously and will address the concerns you outlined with our housekeeping team to ensure such oversights do not happen in the future. Your comfort is important to us, and we appreciate you bringing your observations to our attention. We hope you will consider allowing us a chance to welcome you back and regain your trust in o... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,839 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.