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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was here for 4 nights. My room was clean, but well worn. Chipped counter tops, scratched furniture. BUT AGAIN THE ROOM WAS CLEAN!!! The overall condition of the hallways and stairwells left a bit to be desired. This is a non-smoking facility, but the stairwell was littered with cigarette butts and they were not cleaned during my stay. Also, the same paper was littered in the elevator during my entire stay.....not swept or cleaned up. Thee hotel looked tired overall.
Business response:
Dear Robert, Thank you for sharing your detailed feedback. We appreciate your acknowledgment of the cleanliness of your room and apologize for any areas that fell short of your expectations. Your observations regarding the worn appearance in some areas are duly noted. We strive to maintain a high standard, and your comments help us identify areas for improvement. Rest assured, your concerns will be addressed internally to enhance the overall guest experience. We value your patronage and hope to have the opportunity to welcom... read more
The first room they gave me was dirty. There was marijuana residue on the counter, cigarette ashes on the night stand, the room smelled like cigarettes, and the floor was dirty. They upgraded my room for free and that room was nice and clean. Safety was a concern because of the patrons and at night the front desk closes the window with a metal locked sliding door but nobody bothered me. It was actually quiet and everything turned out okay.
Business response:
Dear Yunique, Thank you for choosing our hotel. We hope you will accept our apologies for the cleanliness concerns you experienced with your first room, and we regret the inconvenience of changing rooms. Our team is dedicated to providing genuine and attentive hospitality; we are pleased that our staff resolved this to your satisfaction. Your patience is much appreciated, and we are glad you left the hotel with an overall good impression. We look forward to seeing you again on your next visit to our city.Sincerely,Hotel Mana... read more
The trash can was so full that there was garbage sitting around it on the ground. Not a very well lit area in the parking spots.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.