Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Business response:

Dear Tamia, Thank you very much for reviewing your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite that need to be cleaned and updated. Until these are approved, we will continue to serve you in the best possible way. We would love for you to stay with us again, as it would be a pleasure to welcome you back to our improved hotel. Sincerely,Hotel Management 

Business response:

Dear James, Thank you for choosing Extended Stay America. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management 

Business response:

Dear James, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and we’re glad we met your expectations. We look forward to welcoming you back for another stay. Sincerely,Hotel Management