This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was satisfied.
I liked the location of the hotel, everything was fine. But the check-in time should be earlier and not just at 3 pm. Otherwise everything is perfect.
The staff is wonderful
Business response:
Dear James, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management
Best staff ever!
The staff is the best
Could have been better. We arrived at check in time(3:00). Waited for the rest of our party and went in about 3:15. No one was at the check in desk. We waited about15-20 minutes, by which time the lobby got about 6 more people waiting. I was first in line, told them we had 2 rooms reserved, and would like them to be close. He left the desk and came back another 10 minutes and told us we would have to wait for one of the rooms because it wasn’t cleaned yet. We went to one of the rooms (7 of us) and waited an hour for the room... read more
Business response:
Dear Guest,We are deeply sorry for the disappointing experience you had. Please note that this is not the type of service we strive to provide, and we understand how this has affected your experience. Rest assured, we will address your concerns with our team and take the necessary steps to prevent similar occurrences in the future. Thank you for bringing this to our attention. Your comfort and satisfaction mean the world to us, and we genuinely hope for the opportunity to welcome you back and provide you with the exceptional... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,861 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.