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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A definite 1 1/2 star hotel The front desk service was excellent. The hallways were continuously dirty. Someone dropped a blue pill in the hall and it stayed there five days. The room i was in was clean but we did get a couple of roaches. When we brought it to the attention of front desk we got immediate service to spray the room. We did get constant cigarette smoke in our room.
Business response:
Dear Tallevette, Thank you for your feedback. We are pleased to hear that you received excellent service from our front desk team and that your room was clean. However, we sincerely apologize for the issues you encountered in the hallways and the presence of pests. Please know that we take cleanliness seriously and will address these concerns with our team to ensure a more pleasant environment. Additionally, we regret the inconvenience caused by cigarette smoke. We will ensure our non-smoking policy is followed strictly. You... read more
Stay here often it needs a little updating but everything is taken care of and it’s enough for short stays
Light bulbs were burnt out and there was no remote for the television.
Business response:
Dear Maximilian, Thank you for your feedback! We appreciate you bringing these issues to our attention. We are committed to providing a comfortable experience for our guests, and your input helps us improve. We will address the maintenance concerns you mentioned to ensure everything is in order for future visits. We hope to welcome you back soon for a more enjoyable stay!Sincerely,Hotel Management
The staff goes beyond to help me out
Business response:
Dear James, Thank you for the great review! We are delighted to hear you had a positive experience with our staff. We strive to create a warm and welcoming atmosphere for all our guests. Your feedback means a lot to us, and we look forward to serving you again on your next visit!Sincerely,Hotel Management
I was satisfied.
I liked the location of the hotel, everything was fine. But the check-in time should be earlier and not just at 3 pm. Otherwise everything is perfect.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,889 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.