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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Here's the bottom line, if this is what your budget allows, then go for it. But, if you can afford better, I recommend you stay elsewhere. If your plan is to have an extended stay, be aware the kitchen has no plates, cups, or silverware. Also, there are no maintenance people on staff over the weekends, so you may have to live with something like a clogged sink for a few days. On the bright side, the location is safe and convenient, free parking is plentiful, and the wonderful Citrus Diner is just down the street.
Business response:
Dear Laura, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Hello again, the receptionist was not that friendly at all, and I requested two beds she said the two beds are only for quest staying seven days or more, she just was not friendly about it, i don't know if she discounted my stay because i was a little upset.
Business response:
Dear Deborah, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
It did not meet expectations. Once we entered the building we were greeted with a peculiar smell in the elevator, hallways and room. It smelled like cigarettes mixed with old food. Had to deodorize the room. One of the stove top electric burners did not work and many of the cabinet doors were hanging on hinges. Bathroom had leftover hair and smelled like sewage. Otherwise was an unremarkable stay.
Business response:
Ed, thank you for staying with us. We are sorry for the unpleasant stay and that we did not meet your expectations. We also apologize for the cleanliness issues you encountered while here and the inconvenience this caused. We are working with our housekeeping team so that we can prevent this from happening again. We understand your frustration and truly regret disappointing you. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
very quiet. Just a little musty, dated.
Business response:
Steven, thank you for choosing to stay at Extended Stay America. We are happy to read that you liked our peaceful property and had an enjoyable stay. We also appreciate your observations and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.