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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and comfortable The hotel was nice, it was clean and comfortable. We stayed one night.
Mixed review I guess I need to be sure I request a non-smoking room in the future. My room obviously had been occupied by a smoker. The smell left behind was not pleasant. Also, I was not happy there are no handles or grab bars in the shower/tub. One doesn't have to be old to fall in the shower. I was so nervous every time I showered. As for the shower, I had plenty of hot water (important!) but the pressure was not good. Otherwise, the room was comfortable and quiet.
Business response:
Dear Deborah, Thank you for choosing Extended Stay America for your recent stay in Westmont. It is nice to read that your stay with us was enjoyable on many levels, and we appreciate you pointing out specific items you loved and areas where we can improve. We apologize for the disruption to your stay caused by the lingering smell of smoke and the inconvenience you encountered in your suite. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope to welcome you again ... read more
Clean
Hospitality staff were nice and accommodating.
Business response:
Dear Darice, Thank you for sharing such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience. Thank you for appreciating your interactions with our team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the area.Sincerely,Hotel Management
Here's the bottom line, if this is what your budget allows, then go for it. But, if you can afford better, I recommend you stay elsewhere. If your plan is to have an extended stay, be aware the kitchen has no plates, cups, or silverware. Also, there are no maintenance people on staff over the weekends, so you may have to live with something like a clogged sink for a few days. On the bright side, the location is safe and convenient, free parking is plentiful, and the wonderful Citrus Diner is just down the street.
Business response:
Dear Laura, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,861 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.