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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hello again, the receptionist was not that friendly at all, and I requested two beds she said the two beds are only for quest staying seven days or more, she just was not friendly about it, i don't know if she discounted my stay because i was a little upset.
Business response:
Dear Deborah, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
very quiet. Just a little musty, dated.
Business response:
Steven, thank you for choosing to stay at Extended Stay America. We are happy to read that you liked our peaceful property and had an enjoyable stay. We also appreciate your observations and hope to see you again soon. Sincerely, Hotel Management
Everything was nice
Business response:
Caprice, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
It did not meet expectations. Once we entered the building we were greeted with a peculiar smell in the elevator, hallways and room. It smelled like cigarettes mixed with old food. Had to deodorize the room. One of the stove top electric burners did not work and many of the cabinet doors were hanging on hinges. Bathroom had leftover hair and smelled like sewage. Otherwise was an unremarkable stay.
Business response:
Ed, thank you for staying with us. We are sorry for the unpleasant stay and that we did not meet your expectations. We also apologize for the cleanliness issues you encountered while here and the inconvenience this caused. We are working with our housekeeping team so that we can prevent this from happening again. We understand your frustration and truly regret disappointing you. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,861 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.