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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived late after a delayed flight and were able to check in after midnight which was good. The only things I didn't like was, I aksed if a vending machine was available with water and told yes. I load my stuff in room and go to the machine to find out it's not working. It was after 2am so that was way too late to head out for a water. The grab and go breakfast was to bland. If a fruit and fruit juice option was available that would be better. I'm not a coffee drinker
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are glad you had a pleasant stay overall. However, we regret not meeting your expectations and regarding the breakfast. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
The location was excellent. The amenities (what few there were) left a lot to be desired. When we checked in, there were no dishes or silverware in the cabinets. We had to go to the front desk and request these items - then when they provided them, the set the gave us was incomplete! The room was not very clean.
Business response:
Thank you for sharing your feedback with us. Although you liked our convenient location and had an overall satisfactory stay, we are sorry for the disappointment with the kitchenware provided and our amenities. We also apologize for the cleanliness issue in your suite. We will discuss your comments with our brand leaders to enhance our service and facilities. We hope to serve you again. Sincerely, Hotel Management
Amenities & Cleanliness
Disappointed The entry door to my room was diffcult to get it once unlocked. When exiting, after a few attempt, i had to make sure the door handle was in the up positions before being able to unlock to enter. Also, the toilet handle was broken causing the water to constantly flow.
Business response:
Linda, thank you for your review. We regret the inconvenience you had due to the door and are sorry for the issue you faced due to the toilet handle. We have asked our maintenance team to address it. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,839 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.