This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty much what we expected. Room seemed smaller than in some other locations. Maybe we misremembered? But was adequate for a short stay.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a pleasant visit, but we regret you did not like the size of your room. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback and look forward to your next stay! Sincerely, Hotel Management
Not so good experience Picked this place based on reviews online. Location was good and the front desk lady who checked us in was very friendly. Elevators and walkway to our room smelled like cigarettes. The room was clean but the bed sheets and comforter had cigarette holes in them which kinda pissed be off. Will probably pick a different chain of hotels to stay during my next outing.
Business response:
We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and that there were burns on the bedding. We would have been more than happy to try to correct the issue prior to your departure. On a positive note, we are glad to read you liked our location and the friendly service from our front desk staff. We hope that you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know about... read more
Always a pleasure to stay. The amenities and cleanliness are two important factors. Plus it’s always a good peaceful sleep.
Business response:
Johnathan, we are so happy you came back to stay with us again! Thanks for letting us know we exceeded your expectations. We love it when guests return to our hotel because their previous stays were absolutely wonderful, and all of us at Extended Stay America look forward to your next visit with us. Sincerely, Hotel Management
it was nice an a place to stay....keys always reset that made me mad an every time i would go to desk like nobody was there
Business response:
Steph, thank you for being our guest. We apologize for the difficulties you faced and regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
EVERYONE at this particular Extended Stay are WONDERFUL!! The staff is Excellent, Super Friendly, and Very Understanding. The place is nice and quiet, and when I say Extra Clean, that is exactly what it is. The staff goes out their way to make sure that their guest are comfortable and supplied with their needs. I can go on and on on how Wonderful and Pleasant my stay was at Extended Stay in Westmont. Keep up the Good Work!!!
Business response:
Janet, thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our spotless property. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,839 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.