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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have booked here 75 times since May 2019 The stay was good and the staff is wonderful. But my truck got broken into November 25th 2019 and the thieves got a little over 3000.00 dollars worth of tools out of it. The parking lot is very well lite but I can’t believe there are no cameras in the lot or at least the two entrances. Had there been a Camera somewhere We possibly could’ve got a plate number a tenant seen the thieves in My truck and got a make and color of the van but no plate.
Business response:
Dwayne, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Managemen
Pretty much what we expected. Room seemed smaller than in some other locations. Maybe we misremembered? But was adequate for a short stay.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a pleasant visit, but we regret you did not like the size of your room. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback and look forward to your next stay! Sincerely, Hotel Management
Not so good experience Picked this place based on reviews online. Location was good and the front desk lady who checked us in was very friendly. Elevators and walkway to our room smelled like cigarettes. The room was clean but the bed sheets and comforter had cigarette holes in them which kinda pissed be off. Will probably pick a different chain of hotels to stay during my next outing.
Business response:
We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and that there were burns on the bedding. We would have been more than happy to try to correct the issue prior to your departure. On a positive note, we are glad to read you liked our location and the friendly service from our front desk staff. We hope that you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know about... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,861 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.