Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Business response:

We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Christy, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked your well-appointed suite and were impressed by the service provided by our courteous associate. We will be sure to share your compliments with our front desk staff for taking good care of you. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

James, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Frances, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and were impressed by the service provided by our courteous front desk staff. We will be sure to share your compliments with them and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know overall you enjoyed your time with us, but we regret the inconvenience caused when the fire alarm went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kisha, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the cleanliness and maintenance issues you had with your room. We have shared your comments with the appropriate teams so that they can take care of these problems. We are also sorry that our service was not up to your expectations. We regret the inconvenience caused and hope you will give us another chance to serve you better. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. We are thrilled to know you loved our spotless property and that you had a great time with us. We have one of the best housekeeping teams around, and we love it when guests provide great feedback that we can share with the rest of our staff. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management