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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would have like a real breakfast I didn’t expect granola bars and mini muffins with coffee to be the breakfast
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure knowing your visit with us was an enjoyable one. Also, your comments about our grab-and-go breakfast will be followed up with our team to see where we can make improvements. We look forward to welcoming you back with a more favorable experience. Sincerely, Hotel Management
I have booked here 75 times since May 2019 The stay was good and the staff is wonderful. But my truck got broken into November 25th 2019 and the thieves got a little over 3000.00 dollars worth of tools out of it. The parking lot is very well lite but I can’t believe there are no cameras in the lot or at least the two entrances. Had there been a Camera somewhere We possibly could’ve got a plate number a tenant seen the thieves in My truck and got a make and color of the van but no plate.
Business response:
Dwayne, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Managemen
Disappointed I arrived for check-in and the two front desk assistants were arguing. The guy gives me the room keys with a post it note saying what room is mine. He didn't give me a receipt nor inform me of the wifi password. Upon walking down the hall and opening the door to the room, it smelled like cigarette smoke in a non smoking room. The refrigerator sounds like space invaders game. The water to the bathroom sink was warm and not hot. There was only 1 face towel and I called the front desk twice and walked to the desk o... read more
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instances are no... read more
Used to be one of our favorite spots This used to be one of our favorite spots to get away for the night the service has gone to ship it they Rome's were not cleaned or properly Stocked Was told we would get the rest of us toiletries never came back I will never stay at this location again
Business response:
We want to thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,839 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.