Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Business response:

Shaunice, thank you for being our guest. We are sorry for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Kathleen, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a great stay with us. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Christy, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked your well-appointed suite and were impressed by the service provided by our courteous associate. We will be sure to share your compliments with our front desk staff for taking good care of you. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

James, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Frances, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and were impressed by the service provided by our courteous front desk staff. We will be sure to share your compliments with them and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know overall you enjoyed your time with us, but we regret the inconvenience caused when the fire alarm went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kisha, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management