This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet in out room did not flush unless you took the lid off the back and manually pulled up the flap.
Business response:
Thank you for reviewing your stay. Although from your rating, it seems you had an overall pleasant stay, we are sorry for the maintenance issue you had with the toilet in your suite. We will share your concerns with the appropriate team to fix the problem immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
It was nice and quiet. Great location right off the expressway
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our convenient location close to the highway. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Keep striving for excellence
Business response:
Thank you for choosing Extended Stay America. We are grateful for your compliments about our staff. They were happy to hear their outstanding service played a major role in making your stay with us a memorable one. Please visit us again the next time you are in Chicago. Sincerely, Hotel Management
I would have like a real breakfast I didn’t expect granola bars and mini muffins with coffee to be the breakfast
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure knowing your visit with us was an enjoyable one. Also, your comments about our grab-and-go breakfast will be followed up with our team to see where we can make improvements. We look forward to welcoming you back with a more favorable experience. Sincerely, Hotel Management
Disappointed I arrived for check-in and the two front desk assistants were arguing. The guy gives me the room keys with a post it note saying what room is mine. He didn't give me a receipt nor inform me of the wifi password. Upon walking down the hall and opening the door to the room, it smelled like cigarette smoke in a non smoking room. The refrigerator sounds like space invaders game. The water to the bathroom sink was warm and not hot. There was only 1 face towel and I called the front desk twice and walked to the desk o... read more
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instances are no... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.