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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Birthday date My boyfriend and I stayed on an overnight visit for my birthday. The ease of check in was great and the room was clean. If I would need to get a hotel room again, I would stay there.
Business response:
Apryl, thanks for choosing Extended Stay America while here to celebrate your birthday. We are delighted to read you liked our quick check-in service and that you could experience a relaxing stay in your well-maintained room. Thanks once more for your positive comments, and we look forward to welcoming you both again soon to your home away from home. Sincerely, Hotel Management
Hopefully next visit will be better than the last two visits
Business response:
We are delighted you enjoyed your latest visit to Extended Stay America. It is always great to hear that we are exceeding the expectations we set for every guest. We appreciate you taking the time to post your comments, and we look forward to your next stay with us! Sincerely, Hotel Management
Business response:
Hesham, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
The room smelled like mildew. The tub was dirt. And I was unaware of their policy on cleaning rooms once every 7 days. I am used to getting my hotel rooms cleaned everyday.
Business response:
We are sorry for not meeting your expectations with our housekeeping policy and for the cleanliness issues you had while here. We have shared your feedback with our housekeeping and front desk teams to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Clean Up Please! This is my second time staying at an Extended Stay hotel & will most likely be my last. They do not clean these rooms. The floor needed to be swept, tub needed to be clean, & the counter needed to be cleaned off.
Business response:
Malcom, we apologize for the inconvenience caused due to the cleanliness issues you encountered in your room. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Terrance, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Lacked a proper cleaning There was a sock in the bathroom from the last person staying there. Used soap bar in shower. Floor not swept and there was crumbs and dirt on the hardwood floors
Business response:
Catherine, thank you for staying with us and letting us know you had an overall pleasant time here. That being said, we are sorry for the cleanliness issue you had in your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.