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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So-so I initially booked a room with two queen beds, and upon checking in they told us that there's no more available room and that we have to stay on a deluxe king room which was fine except that when we pulled up the sofa bed, we saw that the sheets had blood stains on it and you can tell that it hasn't been washed for a long time. The kitchen counter was sticky and wasn't wiped properly. There breakfast area was so small that only 5 people could fit in.
Business response:
Maria, we appreciate you for evaluating your visit to our hotel. Although you liked the upgrade, we apologize for the cleanliness issue you encountered in your room. Your feedback is shared with the concerned team to review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Great for the price. Close to Chicago. Not much of a selection for breakfast.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you found us to be a good value and that our location was perfect for your needs. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Nice pick for a weekend getaway! The mini kitchen is a plus as well so “home cooked meals” could be made! 😊
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is delightful to know you were happy with your well-equipped room with a kitchenette. We are sorry there were few issues which kept you from giving us a higher rating. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
All very good. One thing no coffee or tea in room Easy to use and upfront ....,,,,,,,,,,,,,,,,,,,,,,,
Business response:
Thank you for your 5-star review of Extended Stay America. We are delighted to know you loved most aspect of our hotel. However, we’re sorry for not meeting some of your expectations. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Nice large room Enjoyed staying here. The rooms are large and affordable with a full kitchen. Located near enough to Chicago but far enough away to be quiet. Would stay again.
Business response:
Thanks for sharing your feedback online. We are pleased to know you liked the spaciousness of your fully-equipped room and that our location was convenient for all of your needs. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Awesome.! Great service, great staff
Business response:
Andres, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Business response:
Nicole, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Don't book here Travelocity booked my hotel stay with pay at hotel. No problems there. Check in was OK no problems. Check out I asked for a copy of my receipt and the front desk person promptly tells me that I have to go Travelocity to get my receipt. After checking that my credit card was indeed billed by the hotel and NOT Travelocity...the front desk person refused to get me a copy of my receipt. Lucky for me the hotel manager was there and he got me a copy of the receipt. Only took 20-30 mins to check out and get a receip... read more
Business response:
Thank you for being a guest at our hotel. Although you had an overall comfortable stay, Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.