Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Business response:

Stacey, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thomas, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Jennifer, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Shawn, thank you for being our guest and for taking time to review your experience at Extended Stay America. We are delighted to read you found your suite comfortable and you were pleased with the exceptional service from our staff. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad to read you had a nice time with us and that you were impressed with the courteous service provided by Ashley. We will be sure to share your compliments with her. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Rosa, we appreciate you for taking the time to share your experience at Extended Stay America. It is a delight to learn that you liked our ideal location as it was perfect for your needs and you were impressed our excellent service. Thanks for the comments, and we look forward to hosting you again soon. Sincerely, Hotel Management