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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No cooking wares. Wanna request extra pillow at 11pm but no one
Business response:
Dear Guest, Thank you for sharing your feedback. As part of our policy, cookware and dishes are available for request at the front desk for a minimal fee; this ensures the cleanliness of the items. For after-hours requests, we offer support for urgent matters like key assistance and emergencies. We apologize for the delay in fulfilling your pillow request and encourage you to reach out to us during regular hours for non-urgent needs. Your insights are greatly valued, as we always want to know how we can enhance the guest exp... read more
Good
Business response:
Dear Guest, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is a pleasure to learn you enjoyed your visit. We love providing a flawless experience for each guest and hope to do so again should you revisit us in the future! Sincerely,Hotel Management
Shower and hair dryer After my shower, I noticed a huge water pile. Pretty sure it was the pipes cause it wasn’t the curtain cause of the amount of water that came out. Then, the hair dryer didn’t work, had to get a new one from the front desk. She was great and understanding. She said maintenance doesn’t come back until Monday. Luckily, I was only there for one night. Not too sure I would come back.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the unforeseen issues and the inconvenience you experienced during your stay. While we are glad our front desk associate was able to assist you, we understand how frustrating it must have been to deal with these challenges. Your feedback is valuable, and we will address these matters with our maintenance team to prevent similar issues in the future. We hope you will consider giving us another opportunity to provide you with a more se... read more
Upon checking in I had a great customer service experience. The young lady was very patient and checked me in quickly. Great customer service skills
If looking for only sleep, good, but not much more If you simply are looking for a place to sleep, for the price, it would do. Although, the beds and pillows are very comfortable, if you are looking for more comfort, this would probably not be the place for you. For starters, there are no bathrooms in the lobby area, so I would not advise putting off going to the bathroom until you get there. Secondly, although the desk clerk was friendly, there were many errors, or oversights on her behalf. Initially, when we got there, she... read more
Business response:
Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is important, and we regret the errors and oversights that impacted your visit. We are addressing the key activation issue and the room misassignment to prevent future occurrences. Additionally, we will ensure better communication regarding in-room amenities. Your comments about the room condition and lobby facilities have been noted for improvement. While we are glad... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,885 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.