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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had many issues with the lights that weren’t fixed. The shower didn’t have a way to keep the floor from being soaked as the curtain was way too short. There was almost never someone at the front desk for assistance. We were also told when we booked that their was an onsite gym, upon arrival their was none and additionally staff was rude when I asked about it.
Business response:
Dear Victoria, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also addre... read more
It’s run down, broken fixtures, smells dusty and moldy
Business response:
Dear Sambi, Thank you for bringing these concerns to our attention. We apologize for the condition of the room and the issues you encountered during your stay. Your experience is not reflective of the quality we aim to provide, and we understand how important a clean and well-maintained environment is for our guests. Your feedback will be addressed with the team to ensure these matters are resolved. We appreciate your input, as it helps us focus on areas that need improvement.Sincerely,Hotel Management
Weed smell e.... refunded me while i was staying there and i had to pay when i left but the staff was amazing n helping it sucks hotel was ran down room door was kicked in but never fixed right
Business response:
Dear Christopher, Thank you for your candid review. We are glad you were pleased with our staff. However, we are sorry for the inconvenience you encountered with the door and the scent being too overwhelming for you. Thank you for bringing this to our attention. We will address these issues with the concerned teams. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can provide you with the stay you deserve. Sincerely,Hotel Management
When I got to my ground floor room, I found that the window was open, the tv was on and someone had been smoking a lot in my non-smoking room. There was black mold all over the bathroom ceiling, the kitchen was dirty and the cabinet doors were broken, there was food or something on the ceiling and stuck to the smoke detector, the carpet was damp and the tv would not turn off. Because the front desk closes from 10pm to 10 am, I could not get a new room. There was no ice machine in the building or ice trays in the room and my ... read more
Business response:
Dear JOSEPH, Thank you for your feedback. We're deeply sorry to hear about the issues you encountered during your stay. This is not reflective of our usual standards, and we appreciate you bringing these concerns to our attention. We are addressing the problems with the room, cleanliness, and amenities immediately. Your experience with our front desk is concerning, and we will be reviewing our procedures to ensure this does not happen again. We hope to welcome you back so we can restore your confidence in our hotel.Sincerely... read more
Disgusting matters Made reservations for the 4th of July weekend, we got there on time but our room wasn't ready. We waited about 40 minutes so they can give us a dirty room. We left to see the fireworks, when we came back my kids took out the bed from the sofabed, ages 9 and 12, they were horrified when they saw the mattress so dirty, we thought there picked it up from the garage. My husband and I were thinking of leaving the hotel but since it was very late our baby age 1 was already sleeping, we were tired of drinking, I ... read more
Business response:
Dear Juana, We sincerely apologize for the numerous issues you encountered during your stay. The delay in room readiness, the condition of the mattress, and the lack of immediate assistance are unacceptable and do not meet our standards. We understand your frustration and disappointment, especially given the special occasion. Your feedback has been shared with our management team to address these concerns and improve our services. Thank you for bringing this to our attention.Sincerely,Hotel Management
Pros - inexpensive and convenient location. Cons - indifferent and unfriendly staff at desk, shabby conditions in room, broken elevator, room air conditioner sounded like a truck with a bad muffler, minimal toiletries (one bar of small soap), worn mattress that had a pronounced dip/indentation, bad pillows, musty room smell.
Business response:
Dear Michael, Thank you for sharing your experience. While we're pleased to hear you found the location convenient and the pricing reasonable, we're sorry to learn about the issues you encountered. Your comments regarding the service, room condition, and amenities are important to us and will be addressed with our team. We apologize for any inconvenience and appreciate your feedback, as it helps us improve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.