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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nos cambiaron 3 veces de cuarto, porque estaban sucias incluso invadidas de chinches, nos picaron a toda la familia incluso nuestras maletas se invadieron de estos insectos
Business response:
Dear Erik, Thank you for bringing this to our attention. Your experience does not reflect the standards we strive to maintain. We take cleanliness and pest control very seriously and will thoroughly investigate the situation to ensure it is addressed promptly. Your feedback is crucial in helping improve our services, and we sincerely apologize for the inconvenience caused during your stay.Sincerely,Hotel Management
The bathroom was disgusting dirt pilled up on the shower mold around the tub. The carpet was soiled through out the room
Business response:
Dear Latoya,We sincerely apologize for the cleanliness issues. The issues you described are concerning and fall short of our standards. Please note that your comfort and well-being are paramount, and we regret any discomfort or distress caused. We will address them with our housekeeping and ensure that our hotel meets the highest standards our guests deserve. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management
We arrived at the property late (midnight) we had called ahead and said we would be late. First all the doors to the entrance were propped wide open. The rugs were filthy, it appeared that the county was putting people in the hotel to stay for extended periods. The desk support person had to come down to the front desk. After we checked in we asked where to park and we were told around the side, when we got a round the side, when we got there a car blocking the way and it appeared to be some sort of drug deal happening. We l... read more
Business response:
Dear Carol,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I was disappointed that the double room I reserved was not available, even though the computer said it was. When we went to the room, it was occupied. The clerk, once we woke her, gave me and my friend separate rooms at no extra charge. However, it took 4 room choices before I found a room I could sleep in. They were either still occupied, dirty or no sheets. Then, at 130am on my first night, someone tried to enter my room because the clerk forgot to register the room as occupied. Also, the inside door handle was broken off ... read more
Business response:
Dear Gabrielle, Thank you for taking the time to share your experience. We understand how frustrating it must have been to encounter issues with room availability and maintenance. We're glad the front desk was able to provide a solution, though we regret the challenges you faced during your stay. Your comments about room readiness and safety are important, and we appreciate your feedback as it helps us address areas for improvement.Sincerely,Hotel Management
will never come to this location!
There was no one at the check-in or check out counter at the appointed times, black mold around the bathtub, noisy rooms amenities running 24/7 ,damaged and broken fixtures, smelly as if unclean try to check out at 9:15 a.m. security screen was down at the reception desk and no one would answer the phone
Although check in was great and the staff then were very amable and accommodating (they gave us 2 extra rooms due to and error on their end). It all went down hill when we noticed that there were bed bugs in 2 of the rooms we had reserved!!! Some of our family members woke up with bed bug bites! We wanted to let them know, but their office has limited hours of operation. Also, when we wanted to check out, we waited until 10:30am to return the keys, but they never showed up, despite having a sign that said their office hours ... read more
Business response:
Dear Candy, Thank you for taking the time to share your experience. We deeply regret the issues you encountered, particularly with the cleanliness and the inconvenience of the limited office hours. It's disheartening to hear about the situation with the rooms and the difficulties during your stay. Your feedback is important to us, and we will thoroughly address these concerns with the appropriate teams to improve the quality of our accommodations and services.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.