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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place ALL smells like smoke! I try getting my money back for the second night since I couldn’t stay pass one day on that smell and EXPEDIA won’t give me a refund.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
It was terrible. We didn’t even spend the night. Based on conditions and cleanliness, we got back in the car and drove through the night.
Business response:
Thank you for taking the time to review your recent stay at our hotel, J M. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us, Tim. We would love another chance to show you a much better experience.
Not a fan. I won't be staying again. I was very disappointed with the condition of this hotel. The room I stayed in was extremely dirty and had a very funny smell to it. There were splatters all over the walls and door in the bathroom, and it wasn't water. Eek. The curtains were covered in dust and the strings to pull them open/closed were covered in a very funky film. The stove had something on the burner that when I turned it on it started smoking and had a very strange smell. It didn't look like it had been swept/dusted o... read more
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
I never stayed here. I cancelled my reservation within 24 hours and was charged $67. They refused to give a refund.
Business response:
Thank you for your review. We are so sorry there was some confusion and inconvenience with your billing. Has everything been resolved? If not, please be sure to contact us. We hope to see you again soon.
The photos do not look like the units. I requested a double and received a single. There was dog hair and dust everywhere. The light area and vent under the microwave was dirty and greasy. I wish we were told that long term tenants “live here” and just not for people needing a short stay for work and long vacations.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Very unusual & dirty place. Pulled up to very low lit parking lot around 10:30pm to find many people smoking outside. Walked in to find check-in window closed and had to call for service from a wall phone. Could smell cigarette in hall way but was advised smoking is only allowed on 3rd floor. The room had an odor we couldn’t make out, laminate floor had scattered white particles on it, & bed was just a mattress on a spring cot which wiggle when ever anyone moved. Sheets were stained and thin. We wanted to leave but had been ... read more
Business response:
Thanks for your feedback. We are so sorry for your experience with the overall cleanliness, noise levels and unpleasant odors. We work hard to deliver comfortable, well-maintained rooms for a great guest experience and we’re sorry we let you down during this stay. We will certainly use your feedback to help us improve and we wish you all the best in your future travels.
Hard to get in after hours, very dirty
Business response:
Thank you for taking the time to review your stay at our hotel, Camille. We are extremely sorry to see that our front desk availability, along with cleanliness concerns, took away from the wonderful experience that we intended for you. Since we are more of an extended stay, we offer limited front desk hours. We know that this is not what most guests are used to and apologize for the negative impression that you received because of it. Thank you so much for letting us know how we are coming across and we hope that your future... read more
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.