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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Limited time to check in and check out. Bed is like additional folding bed.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Disappointing for the money. We had to call at the front desk to get someone to check us in even though we were there before the posted after hour times. Then hallways smelled like a combination of cigarette and Marijuana smoke. The room itself didnt smell, but it looked more like a 20+ yr old dorm room than a hotel room. The beds were essentially cots with a thin mattress on them. Couldnt even take a shower because the lever to turn it on was jammed. When we qent to check out at 9:15 there was still no one at the desk and t... read more
Business response:
Thank you for sharing your experience, Brandon. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness, noise levels and safety with our team at the property directly. We do hope that all your future travels are wonderful ones.
real bad rooms stink we did not stay we jest paid and left in 1/2 hour
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Worst hotel experience ever!!! My husband and I had to book a hotel last minute because we were flying out to Cabo the next morning and we needed a hotel close to the airport. We went on to Hotels.com booked this room for one night drove down from columbus oh only to get to the hotel and no one is at the front desk it says to pick up the phone a dial a number on the wall. I dailed the number after 40 seconds of following prompts I was placed on hold for 20 min a women answers I give her my name tell her I’m there to check in... read more
Business response:
Thank you for sharing your troubling experience with us, Ranada. Please accept our sincerest apologies for the service that you received, along with the hotel being overbooked. We value all our guests and we can't telling you disappointed we are to hear this feedback. We can certainly understand how frustrating this must have been and will do everything we can to improve in this area for all our future guests. We do hope that all your future travels are wonderful ones.
Business response:
Thank you for your rating, Steven. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The place ALL smells like smoke! I try getting my money back for the second night since I couldn’t stay pass one day on that smell and EXPEDIA won’t give me a refund.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
It was terrible. We didn’t even spend the night. Based on conditions and cleanliness, we got back in the car and drove through the night.
Business response:
Thank you for taking the time to review your recent stay at our hotel, J M. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.