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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sucked The room smelled like smoke despite it being a non smoking.. couldn’t breathe. All my clothes and bags reek of cigarettes and cleaner. My sinuses are mess up now.
Business response:
Thank you for your review, James. We are so sorry for the issues that you experienced with the offensive odors. This is in no way the exceptional experience that we intended for you. We are so sorry for the troubles that this caused and will make sure that we address this with the property for further action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Stacey. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
So this worst place i have ever stayed the elevator was broke had to walk all the way up to the fourth floor they over charge me on my card for the stay
Business response:
We deeply apologize for any issues that you experienced issues with billing and the elevators during your time with us, Brittany. Our staff works hard to address and fix these issues as soon as they are made aware and I am so sorry that this did not happen for you. We will make sure that we reach out to the property so that we can make sure they are aware of the impact this had on you and our other guests. Regarding the charge we recommend you reach out to the property directly for assistance is resolving this. We are so sor... read more
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Very unprofessional Room wasn’t clean when checked in. There wasn’t any toilet paper in the room I called to ask for some the front desk was very rude and unprofessional. Made me come to the front desk from the 3rd floor to get something they should have provided in the first place. I travel to this area a lot for work. I was very disappointed with my stay here. I will not be returning.
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness and missing items. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure you have the necessary items, and that your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service ... read more
Horrible bed!! The most uncomfortable bed I've ever slept in and so noisy! I regretted my decision to stay here the minute I sat down on it but i had already paid for 4 weeks. I had to take tylenol just to sleep! It was so small we had to buy an air mattress for my husband to sleep on. Was told we'd have housekeeping on day 14, nobody came. People kept putting rocks in side door so it was propped open so anyone could get into the building. You can forget about pizza delivery to your room, you have to come down to get it. Did... read more
Business response:
Thank you for taking the time to review our hotel, Jennifer. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.