This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked and took my money I booked this stay over a month ago and I had it already paid for and upon arrival was told that there were no rooms available. The hotel overbooked. The hotel desk person asked if I had called to confirm. Why the hell would I need to do that when it was already paid for? I ended up going 2 hotels over and had to pay $55 more but the personnel there were very kind and understanding. Probably will never use hotels.com and/or extended stay again.
Business response:
Thank you for taking the time to share your concerns. We are sorry to know about the predicament with your reservation and that we could not accommodate you. We assure you to look into this and see what went wrong. We once again are sorry for the frustrations and hope to serve you on a future date. Sincerely, Hotel Management
Overbooked Hotel and didn’t get room I Prepaid. Hotel overbooked, I didn’t get a room and couldn’t Contact Hotels.com. I used 1 Reward Night and Credit Card for this Booking. I had to go searching for a Hotel with Availability. Not a Pleasant Experience using Hotels.com as a Gold Member.
Business response:
George, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No Ice no cups no hairdryer grab and go breakfast
Business response:
Thank you for your review. We are sorry for the issue you encountered and regret your disappointment with our grab-and-go breakfast not being available during your visit due to current circumstances. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
My reservation was never confirmed with the hotel through Expedia. I got an email confirmation and when I showed up, there was no reservation and no rooms available for me. I had to go elsewhere. Staff was friendly and tried to make room for me but unfortunately I could not stay there.
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Stayed one time pretty good experience but the front desk. Had to stand there at least 30 minutes before anyone one would show up..I actually called the hotel phone number to get someone to help me, even the operator couldn’t reach them. The next time same experience with the front desk. Also in our room saw cockroach’s in our room. We left as soon as we could…I will say we received a full refund.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Also, your concern regarding your room will be shared with the housekeeping team so that corrective measures can be taken. We are grateful for your patience and hope you will revisit us on your next vis... read more
Never Stay Here Again When we arrived in our first room it was standing open and filled with freshly smoked smell of pot - Nasty! Moved to a second room where we encountered the same problem. This went on throughout our entire stay
Business response:
Kurt, thank you for your review. We apologize for the smoke smell you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Great service, ok hotel Check in and service was great. The receptionist went out of her way to make us comfortable and explain things in the area to us. The hotel has very big open rooms, my only complaint is that they are a little tired feeling. The bathrooms and kitchens have wood laminate which is nice but the paint and carpet just feel a little old and have a little musty smell. Over all we slept comfortably and the service made it a great experience
Business response:
Erika, thank you for being our guest. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.