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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was awful! The hotel was dirty and the hallways always smelled. Our kitchen was not stocked with the required dishes and when we called down to ask for them the desk clerk made us come down and carry everything up. The toilet constantly clogged and again, we had to go downstairs to get the plunger. Our room was never cleaned even after asking. There were 6 of us that stayed and the couch bed was without pillows or blankets. We also never received the amount of towels we needed. The desk clerk was constantly outside smokin... read more
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and regret the difficulties you experienced. We are sorry you were inconvenience by the kitchenware policy. We also apologize for the issues in the hallways and your suite that caused discomfort. We will discuss them with our leadership team and associates in an effort to enhance our guest experience. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Clean hotel.
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Property was filthy. I would not stay there again.
Business response:
It was disheartening to read about your experience. We apologize for the cleanliness issue you encountered. We will discuss this with our housekeeping team to be more diligent moving forward. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
The staff were friendly but the facility needs updates and the bed was terrible.
Business response:
Sandi, thank you for your review. We are happy to know you liked our cordial associates. However, we regret your disappointment with the bed. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
First then when getting there about 3 people where standing in frount of the entrance smoking had to walk through them not by them to get to frount desk to check in, i had to walk to lobby to get bedding for the couch in the room, the next day had to walk down and get fresh towels and some dishes for the kitchen. The person working was on the phone when i was wanting to ask for the stuff i was waiting to request the towels and dishes for them to get done with there phone conversation the they asked me what i wanted, didn't e... read more
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future
It was easy to get to. We did find some items in the pull out sofa beds, so not really sure if they got cleaned. It was decent for the time spent there. Parking was pretty full so a little difficult to truck 4 kids around the building after parking to enter building.
Business response:
Thank you for being a guest at Extended Stay America and evaluating your visit. We are glad you had an overall comfortable experience and that our service and accommodations met your expectations. However, we regret any inconvenience you had. It was a pleasure to have you as our guest, and we hope to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.