Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy that overall, you enjoyed your stay at our well-maintained property. We are also glad you liked our great location. However, we regret your disappointment during your visit. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your comments and hope you will choose us the ... read more

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant stay with us and liked your well-kept suite, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for an overnight stay. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. We value your feedback and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. Although from the rating it seems you had a pleasant visit, we regret any inconvenience caused. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for writing us back. We are glad you liked certain aspects of your stay and had a pleasant time with us. However, we are sorry for the dissatisfaction you had with our breakfast. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Curtis, thank you for choosing Extended Stay America on your trip to our city. We are thrilled to know you liked our offerings and that you were impressed with our location as it was close to many restaurants and other venues. However, we regret knowing you could not experience a restful stay due to the noise issue. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Anita, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management