This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I always enjoy our stay here. It's clean and quiet
Business response:
It is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. On behalf of everyone here, we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
Spacious suite with kitchenette.
Comfortable beds, not very clean kitchen area, and there was no coffee on site in the morning. Probably won't stay here again.
The property reeked of cigarette smoke despite being a non smoking facility. The floor was sticky. The sheets did not smell clean. Overall, the facility is in desperate need of an update. I've stayed in a lot of tge hotels in this chain, but this one was the worst. Will not return. The lady at the front desk was very kind, however.
Business response:
Thank you for sharing about your stay at our hotel. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We also appreciate your comments regarding the overall condition of our property with the appropriate individuals and use them as we plan for future upgrades. We promise your next stay with us will be a much more... read more
I didn't like that my reservation was cancelled the morning of our arrival is date. But I appreciate #Expedia finding us a new and BETTER suite to rest at for 3 nights!
Business response:
Thank you for your candid review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We express our genuine apologies and hope you will consider staying with us again. Sincerely, Hotel Management
Not So Good We were very disappointed in this hotel. There were four plates in the kitchen, and nothing else. There were no pans, bowls, or utensils at all. We had to ask for everything- towels, a dish drying rack, and dish soap. We were expected to dump our own trash, since rooms are only cleaned in between guests or every two weeks if you’re there long term, but there wasn’t another bag in the trash can to replace the full one. Parking is so limited it was difficult to find somewhere to park, especially for a family needin... read more
Business response:
Jesse, thank you for evaluating your stay with us. We regret not meeting your expectations and your disappointment with our hotel policy. We appreciate your patience and understanding as we have had to change some of our policies during these challenging times. We want to provide a trustworthy travel experience for each guest with your comfort in mind; therefore, we are very grateful for your feedback. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, ... read more
The staff was nice, the hotel was quiet. We had an issue with ants coming in through the wall unit air conditioner on our last day there.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.