Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive

Business response:

Lola, thank you for choosing Extended Stay America for your accommodation and for sharing your review. We are glad to read you had a pleasant stay with us and liked your well-equipped room. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know our location was ideal for your needs and that you were impressed with the service provided by our staff. Thanks again for your feedback, and we look forward to seeing you again soon. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thanks again for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experie... read more

Business response:

Thanks for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you had an enjoyable stay with us and that we met some of your expectations. However, we are sorry you were unhappy with our hotel policy in regard to kitchenware and we hope to welcome you back when in the area. Sincerely, Hotel Management 

Business response:

Mike, thank you for being our guest at our hotel. We are pleased to know you liked certain aspects of your stay and were impressed with our convenient location. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope the positive aspects of your visit will bring y... read more

Business response:

Christine, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was so good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Srilakshmi, thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at the Extended Stay America. Sincerely, Hotel Management 

Business response:

Amy, thank you for sharing your wonderful experience at Extended Stay America with the fellow travellers online. We are thrilled to read you loved the comfort of your roomy room and were impressed with the convenience of our location. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management