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Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I set up my reservation with a non smoking room as I have asthma. I get up to my room the whole floor smells nothin four smoke. My toilet was leaking water from the bases. I went down stairs to talk to the lady at the front desk to be told I can not get a refund but they can switch rooms. Ok cool so I switched to a room on the first floor. I had staff members walk into my room without knocking not once but twice!! Not happy and I won’t be back. The room was not clean at all. Pet hair all over the floor. Used toilet paper on ... read more
Business response:
Thank you for this feedback. We are known for being super clean and we are embarrassed that we disappointed you with a less than sparkling clean room. We would love to welcome you back for a more typical fresh, clean stay with us.
Smokey, Smokey, Smokey! I requested two non smoking rooms, they only had one non smoking! We had children with us and one had asthma. They said they couldn’t accommodate us but also wouldn’t refund us our money! Shady people outside at 2 in the morning when we arrived after a long drive! We didn’t feel enough to stay!
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We’re so sorry to hear that you weren’t able to feel relaxed and had a disappointing stay.
Front desk couldn't split my bill part credit part cash. Couldn't understand me and caused check in to be very confusing and irritating. Then was a little late leaving in morning and man can hollering saying i should pay for another night.
Business response:
Thank you for this feedback. I apologize for the confusion at check-out and I can tell it was a frustrating experience. I'm sorry this took away from your pleasant stay with us.
The box springs were sprung making sleep difficult. The couldn’t repair for 2 days, elevator out of service one day, odd front desk hours. Otherwise ok. Good thing I didn’t need much.
Business response:
I'm so sorry to hear that you had an unpleasant stay with us. This is not what we intended and we hope your future travels are excellent ones.
WoodSpring Suites is not a Hotel!!! Found out when I got there that this was not a hotel, it was an extended stay so there was no lobby just a check in window. As soon as you enter the building it reeked of smoke, the room itself was more of a dorm room with vinyl tile floors and the furniture was cheap formica. While the room had a "kitchenette" it had no utensils, towels or anything to allow the use of the cooktop. The freezer had no ice so I went downstairs and could not find an ice machine, the front window was now close... read more
Business response:
We are so sorry for the impression you got during your stay with us. We work hard to deliver a great guest experience and we’re sorry this was not your experience. We wish you the best in your future travels.
Business response:
We are so sorry you were not pleased with your stay.
Terrible I would like a refund I got there waited 30 minutes in the front lobby. It smelled dingy and everything was outdated. You could smell the smoke through the hallways. It was just gross. So gross I would not let my woman stay there. So I lost $110 that I would like refunded because the pictures were false advertisement on the quality, along with the gals reviews.
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Please contact us if your billing situation is still not resolved. Thank you.
It was like Bates Hotel One of my worst experiences in my life this business needs to be removed..Horrible bedbugs broke down bed horrible
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
ok place it was cool
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 3.4 star rating with 919 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.