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Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice big room. Linoleum in halls and in room. Room was dirty.
Business response:
I'm so sorry to hear about the things that were negatives like the overall cleanliness, Scott. Thank you for your feedback so we can always be improving.
This property is disgusting. Smelt of urine and cigarettes. The floors are crummy. My room had mold and dirty hand prints on the walls. Microwave had exploded food in it. And to top it all off the cleaning people were kids!!! Hardly even 18 years old. I got my refund!
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms so we are terribly sorry for disappointing you with a less than sparkling clean room.
They start off nice to you but then they give other customers your room key so they could walk right in your room. When you tell them about it they don't care at all.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience with us. We apologize for the unusual experience you encountered with someone entering your room. We appreciate hearing from you so we can prevent this from ever happening again! We wish you well in all your future travels.
This property lobby and common areas were dirty and smelled of smoke. It is an extended stay property but does not provide dishes pots pan utensiles etc. Heat was non existent and my stay was during a colder than usual November. I ended up checking out early and the property would not refund or credit the extra days.
Business response:
Oh no! We absolutely hate hearing about all of the things that happened that caused your stay to be so disappointing. This is certainly not the experience that we had intended for you and sincerely apologize that we let you down. We will use this feedback so that we are able to work on the issues mentioned above. Best wishes in all of your future travels.
Families actually live there. Not so good if your trying to have a great night sleep. Kids are loud.
Business response:
We are so sorry to hear that you were disturbed by noise from your neighbors during your stay. We apologize for the inconvenience and look forward to welcoming you back the next time you’re in the area for a much quieter visit.
Too much. Noise all night long slamming doors people upstairs walking around. Also feels like a prison and I've never been to one clinking and clinking door s slamming might leave before the seven days is up
Business response:
We are so sorry for the noise you are experiencing during your stay with us and for the inconvenience this caused you. Thank you for your feedback. I know it doesn't make up for the unpleasantness but I wanted you to know that you matter to us and I'm sorry we disappointed you.
Tub/shower had not been cleaned, dirty bath towel on the floor, bed sagged on one side, firm on the other; no box springs only a steel mesh below the mattress, one side of which was "sprung." Stayed two nights. No cleaning done to room between nights. Hall floors were spotless however.
Business response:
Thank you for this important feedback. First, I apologize for the condition of your room. In addition to friendly service, we are known for our super clean rooms and we are embarrassed that we disappointed you. About the room cleaning, we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would like and pay for the amenities they want to use, like more frequent housekeeping. If you would p... read more
Because it was full of smokers it stunk like smoke nobody at the counter after 11pm the bed was not a double I’ll never stay there again
Business response:
I'm terribly sorry to hear this. We strive to provide an outstanding guest experience and it sounds like we disappointed you. We hope your future lodging is truly wonderful.
DO NOT RENT Extremely horrible. Full size beds that was broken. Mattress slid all night. No kitchenette accessories(dishes silverware pots pans coffee pot) hotel was dirty broken smoke detector in room. On top of being awakened by neighboring guest at 6:30 a.m. from them beating on wall. Complaints to rude GM only made it worse. No offer of refund or room transfer. ZERO ACROSS THE BOARD.
Business response:
Thank you for the detailed feedback. It is important for us to know how we're coming across. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 3.4 star rating with 919 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.