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Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Due to an emergency was not able to check in or stay at hotel. Hotel charged me anyway. Got the evidence and still need to make the trip but I WILL NOT STAY AT THIS HOTEL. A very desperate move by the hotel.
Business response:
Thank you for sharing your experience. I wish it had been a more pleasant one for you and I’m so sorry to hear that there was some confusion about our refund policy. Please contact us for details about your account status or with any questions you have.
Business response:
Thank you for your feedback. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay.
Smelled like someone was smoking marijuana in the main floor and the floor and floor we were on but the smell wasn't in the room
Business response:
We are so sorry for the offensive odors and cleanliness issues that you experienced, as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping team to improve the quality of service that we are providing to each of our guests in the future.
When i arrived im thinking room would be already ready key card and everything. No the lady asked to see my carded card after telling her the i paid through Expedia they card my card again. Then to kick it off she gives me a room one of the workers family members was staying in. She forgot to put it in dirty. Or occupied and she didn't even know how to pull up already paid room. Horrible experience
Business response:
Thank you for your feedback and for sharing your less than pleasant experience with us. We apologize for the unusual experience you encountered with someone in your room. We appreciate hearing from you so we can prevent this from ever happening again! We wish you well in all your future travels.
Property was not as described it was poorly ran and kept up. It was not portrayed as a live-in facility and for the price of the room it was very much under par.
Business response:
Thank you for your review. You are correct, we do specialize in extended stays and work our very hardest to make your stay a clean and comfortable experience. We are so sorry that we did not satisfy your expectations and look forward to ensuring that we use your feedback to improve for all our future guests. We wish you all the best in your future travels.
The check in too way too long waited for 20mins at the front window then she could verify my payments it took about 45 mins and our room didn’t have a shower curtain so it was water everywhere from the shower the rooms need to be updated the remote control didn’t work so I had to turn the tv by hand
Business response:
I really appreciate hearing how our check-in process and issues with your room impacted you, Carmen. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
Good Customer service is key to anyones stay if improved tgis could be a great place to stay
Business response:
Thank you for your insight. We agree that customer service is paramount, and are so sorry if we failed to meet your expectations in this area. Your feedback will help us improve in this area for all our future guests. We wish you all the best in your future travels.
Do not expect anything but a rental apartment with bad service and dirty beds.
Business response:
Thank you for your feedback. We are so disappointed that your stay was not met with the high level of service that we are known for. We would love for you to give us another opportunity to show you a much better experience the next time you are in the area.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 3.4 star rating with 919 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.