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Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We hate to see that you did not enjoy your time with us. Thank you for giving us the opportunity to host you, and we wish you all the best in your future travels.
Description of property wasn't clear. The building is more for long term stays...No shampoo and no ice machines. Beds were not good. Mattress on standing spring frame. Rooms were cleanish, but needed a thorough wiping down when we got there. Virtually no one wearing masks as required. Good water pressure though.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is a value focused hotel specializing in extended stays, which is why we there are limited amenities. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would like and pay for the amenities they want to use. W... read more
Not clean at all. Kitchen had no utensils . Bed uncomfortable
Business response:
Thank you for your comments. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected and for the issues with cleanliness. We want guests to be able to choose only the amenities they want to use and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Many shady people walking around at all hours. The smell of incense filled the hallways and no matter which exit you used someone would ask for money or there would be large gatherings of "residents". Overall did not feel safe or comfortable
Business response:
Thank you for taking the time to share your feedback with us, Brian. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
This property had people loitering at all entrance Every time I came in or out. It is definitely sketchy here. They must have rated themself in order to get a 2.5 star rating. There was a distinct unpleasant odor throughout the building except the lobby.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
I would never, ever stay in a hotel like this. I think that hotel is a stretch to describe this facility. The bathroom was filthy, the smell was horrible, urine. I was terrified that I would bring home bed bugs. Not as advertised. There is no shampoo, no amenities at all. Avoid at all costs, very deceptive.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 3.4 star rating with 919 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.